Costumes Reviews

Slow for refunds

I ordered a Halloween costume from this company It arrived a little later than expected so I ended up not using it As a result I returned the costume This arrived with them on 16 11 22 I chased the refund 22 11 and was informed they are significantly delayed in refunds It s now 30 11 22 No sign of a refund no further correspondence Be very cautious with this company

Buyer beware

Buyer beware I am usually very understanding with online companies and usually have really positive experiences but to not allow returns for items that arrive late is ridiculous I ordered two costumes and they arrived two days after Halloween I emailed them the very day today I got the package and their customer service said that the return window was closed and sent me the return policy Not a very good experience

HORRIBLE COMPANY

Ordered a shirt so that it would arrive before Halloween On Halloween 10 31 23 I get an email that says my package was returned to sender due to incorrect address First of all the address was NEVER incorrect second of all it is now 11 13 23 and I still have not received a refund First experience with this company and it has been beyond horrible NEVER again NEVER Buy from here at your own risk but don t say the reviews didn t tell you so

HORRIFIC CUSTOMER SERVICE

I ordered 2 Halloween costumes recently for my 2 daughters and only 1 showed up The packing slip and email said both were supposed to be inside the package and 1 was missing I emailed the company twice about the missing costume and it s been almost a week and NO RESPONSE I won t do business with this company again because of the horrific customer service and now I m out the money I spent for nothing Do not do business with this type of unprofessional crook of a company I m beyond mad about having money stolen from me

HORRIBLE EXPERIENCE

Wish I could rate a zero- no customer service - I never received my costume - they only let you contact them by email but then they don t answer the email I paid express shipping and just never received anything They are a total Scam and now I have a very dissapointed child who never received her costume horrible and they should be out of business Would NEVER recommend

Very Disappointed

Ordered on June 4 2024 still no shipment When I inquired with costumes com I received the following response We have undergone a system upgrade in our warehouse which caused a delay in shipping out orders The system upgrade was scheduled to end on June 7 but was extended to June 28 Orders will hopefully start shipping out this week Update I cancelled my order on August 1st and received a full refund on August 5th

I see why they only have 1 star

I see why they only have 1 star Do not order from here Ordered 2 weeks before Halloween and 2 days before tell me they had a glitch from all the orders and they don t know when my KIDS HALLOWEEN COSTUME WILL BE HERE NOW I M SCRAMBLING TO FIND ONE TERRIBLE SITE DO NOT SHOP HERE

Absolute trash

Absolute trash Placed an order for 5 in stock items Emailed them after 2 weeks of no shipping notification was told they d just gotten a new supplier so it was likely related to that 3 weeks later I emailed since it had been over a month I was told none of the 5 items were in stock any longer I was told my order would be canceled I d be refunded No apology for just holding my money over a money then giving me nothing No discount code for a future purchase or anything They hate their customers they go out of their way to show you you don t matter