Cottontrends Reviews

So misleading NOT AUSTRALIAN

So misleading they claim they are an Australian company but they are not Shipping took forever and their customer service people were SOOOO unhelpful 1 5 stars could not recommend

I am having an awful experience with

I am having an awful experience with them Unprofessional service I have been waiting for over a month for my order and they have send me unprofessional emails back telling me to be patient As a business owner I would never tell my costumers to be patient instead apologize and offer all support I spend nearly 100 during lockdown with them and regret this so much I asked for a refund as my order has never arrived I have send an email over 24h ago and haven t had a reply just yet will see

Awful and dishonest company

Despite everything on their website implying that they re Australian and ship from within Australia your order comes from the Netherlands No wonder I was waiting FAR longer than you d expect it was international Express service my butt I deliberately went with an Australian company so I DIDN T have to wait for international shipping And their Customer service is atrocious They ll blame you any which way they can or just not answer your questions There s not even the suggestion of politeness

Misspelt sew-on name labels Complete lack of service

After ordering sew-on labels online I received them within nine days however they misspelt the name I have tried in vain for them to replace the labels Despite multiple emails and completing their online form there is no telephone contact I got no reply Eventually I emailed the Netherlands email and suddenly I got a response asking me to send a photograph of the label I sent the photograph and have received not response and no replacement labels I would avoid this company like the proverbial plague

Extremely aggregated with this company

Extremely aggregated with this company I love the labels However my last order has taken more than 2 months to come Usually takes 7 weeks which I is frustrating enough However I paid with PayPal and accidentally put the wrong state but the rest of the address was correct They won t budge and say it will take longer as it was my bad that I put the wrong state They don t provide tracking details so you cannot redirect the mail I won t be ordering from them again They are not sending from Australia the labels are sent from another country This company needs some readjusting

Terrible customer service and

Terrible customer service and misleading when it comes to shipping and the product My cotton labels arrived and are not cotton they are scratchy polyester At the checkout I paid for shipping with NZ with NZ post so I was surprised when I was told they might take up to 30 days to arrive They didn t take that long but I was about the report the transaction as I assumed it was a scam I emailed customer service who could not provide tracking and did not take it well when I told them their website misled me to think they were a local business Will not order again Rip off for a bad product

WARNING Scammers DO NOT BUY HERE

I bought labels a month ago and still haven t received the labels They promote the business as if they are an Australian company therefore the delivery would be quick they also sent me an email with 15 days delivery timeframe but after a month they are not able to know where my parcel is nor provide the tracking number or giving me the refund Their explanation is that they can t provide something they don t have tracking number that they are sorry about and no answer at all in regards to the refund which hasn t been made after three days of asking for it Below is their response when I told them that I wasn t joking about the refund Me neither How can I know without track and trace I have as little information as you I am not the carrier We just have to wait and see says the carrier Have a nice day Kind regards Ron They respond with different names this one was Ron the previous email was Aukje and so on They are nothing but scammers

AVOID this business

AVOID this business Deceptive advertising despite a dot com au web address they are not based in Australia 3 weeks and still waiting for my labels They reply with paragraphs of waffle blaming everyone but themselves Looks like it s going to take 7 or 8 weeks AVOID them wish I d never ordered with them

BEWARE

UPDATE Labels have finally arrived Not cotton of course some cheap polyester And the paper tags look dirty and came with a bag of string that I have to cut to length and thread myself Never again Wish I d seen these reviews before I ordered my labels My experience is exactly the same I thought it was an Australian company Still waiting for my labels that I assumed were cotton If I ever get them I ll find out AVOID THEM - DO NOT ORDER ANYTHING FROM THEM