Couchmaster Reviews

Susan Sutherland Shire

Susan Terrible company my couches look substantially worse than prior to them being professionally cleaned I was coerced into spending more money on chemicals which would rejuvenate and make the couches look like new but they look dreadful They promised to come back today to rectify but did not show They are not answering or returning calls I will be lodging a complaint with the ombudsman If they can t rectify the damage they have caused they should be refunding my money so I can seek the services of a PROFESSIONAL organisation not these bunch of cowboys

Shocking company

Shocking company do not do business with them The couch looked worse once it dried it was hard to tell while it was wet I asked them to come back and received no replies to my calls and messages Finally received a barrage of abuse by message about me being a bad customer etc etc All in all a terrible experience and my tip is if you read any reviews like this stay well clear of them

Never give your credit card for this

Never give your credit card for this guys I hot robed from Mark and his team They charged 759 00 up front for the job that never being done they never showed up After many call trying to talk with someone Mark picked the call and asked me if I got prove that the job hasn t been done imagine how got the job woulfld be I need to prove After seeing my prove and apologise he asked for a second chance to do We booked for the coming week again never showed up After a call him and asked for a refund he just blocked me They re SCAMERS and they ll stealing your money Have a read they bad reviews they answer sorry we don thave you into our system Lies and more lies Do not deal with this SCAMRES

BEWARE SCAM

BEWARE complete scam company Awful rude and unprofessional customer service We got overcharged 600 from our initial quote and our couch is dirtier than it was before they came Instead of getting rid of any stains they have created more They have zero idea what they are doing and will ruin your furniture When I complained they tried to charge me more for nothing and were extremely rude Complete waste of time and money DO NOT HIRE THEM IT IS A SCAM

BEWARE Quotes mean nothing and Core Product Useless

I engaged Couch Masters for a couch cleaning enticed by their initial quote of 180 amid quotes ranging from 180 to 450 The technician s offer to scotchguard for an extra 150 seemed reasonable at the time However the cleaning proved futile as all stains remained visible and the technician insisted they d fade with time which never happened The real shock came during payment when the bill skyrocketed to 850 comprising undisclosed ancillary costs After negotiation I reluctantly settled for 550 The deceptive quoting and ineffective service make Couch Masters a regrettable choice an experience I wouldn t wish upon anyone

SCAM He took 160 to clean my couch but

SCAM He took 160 to clean my couch but he didn t gave me the receipt and he kept the money for call out fee He never cleaned my couch and He never said anything about call out fee He is the not professional he just making money from using other people s money I reported him to police and I will go further with that

Worst people ever to deal with

Worst people ever to deal withQuoted 140 and charged 380Rude staff who came unprepared with no buckets left a terrible mess and were 6 hours late They even did a terrible job at cleaning the couchDo not use this company

Arrogant all about extra

Arrogant all about squeezing extra from your pocket I was quoted 550 to clean 10 piece Modular lounge 2 5 piece sets 3 rugs That turned into 1 100 with some kind of enzyme treatment Scotchguard deodorising Reluctantly I wore that cost as I took the guy on trust he saw his chance to make I wasn t home my wife told me she paid him but he did not do the cushions for back support clearly part of the lounge He told my wife they are extra Didn t finish the 3 rugs as promised then left He came back only with me submitting to pay 40 extra for each of the 12 back support cushions i e lounge parts not extra cushions So 2 x 5 piece Modular lounges plus 3 rugs cost me over 1 600 The guy is incredibly arrogant He argued with me about it all when I was driving home from work would not back down or do the right thing in any way He spent about 4 hours total at our house charged over 1 600 Even had the nerve to tell me the steam cleaning machines are expensive Avoid at all costs This guy thinks vaccuuming a lounge is hard work worth 400 hr AVOID AVOID AVOID