Countryroad Reviews

Trying to use the online ordering

Trying to use the online ordering system is a nightmare and doesn t work They connect you to a online assistant that cant help with anything and than an assistant who doesn t know what to do The smallest of companies can make an online ordering platform work why not someone the size of Country Road

Worst shopping experience ever

Shopping with Country Road first and last time has been my worst shopping experience This is over a few weeks First at my local store I found some pyjamas that were a lovely colour and very soft They did not have my size so they told me they can order them in or order online Side note here I wanted these pyjamas for the following weekend preferably but otherwise still wanted them The lady in store told me that online ordering is express and should arrive in a few days therefore I ordered online Almost a week went past and my order hadn t shipped Now this wasn t my primary issue as I still wanted the pyjamas regardless but what annoyed me was the false information given by the in store lady because it was not shipped express it was not an option at checkout The pyjamas arrived whilst I was away Unfortunately the pants were a size too big even though I tried to order the correct size by trying in store I could not find my size and colour anywhere close to me so I wanted to return in store and order another pair online The fact that you cannot call stores to quickly check sizes and only have an online chat to contact country road is the absolute WORST idea Even if online or chat person checked stock they still told me looks like there s one or two but our checking system could be wrong No one can call the bloody store to actually check and ask to hold a pair In store they told me no they couldn t accept the because I shopped online and used the Buy and Save and it would make in store return too difficult therefore I needed to exchange online and post I contacted the store via the online chat again I would have preferred a quick phone call rather than a stupid chat that could take up to half an hour and asked again if they had any pants in Brisbane which I would be travelling to the next day and she said yes these two stores I asked if they had received my parcel yet and she told me they but it could take up to a few weeks to process - it had not been processed yet so I asked her if she could maybe swap it from an exchange to a refund to which she said yes The pair I found next day had a hole in them I was getting extremely frustrated with how this process has been so convoluted and annoying but I drove to another store to get another pair which they had I finally had them I used the frustrating online chat again just to confirm that my order had been made a return and they said no they can t do that but she will give it a go This was a few days ago and I ve now received an email saying thanks for your order my exchange had been refunded and then reordered for the other size - so my initial exchange had not been made a simple return as someone had told me initially they could do I had tried contacting them over half a dozen times and received different information from every single person via online chat And now I will have two pairs of pants and I can bet that since they were online they probably won t accept the return in store I just want this entire experience to be over and I will never be shopping at country road again Also the pyjamas are soft and nice however they are supposed to be winter pyjamas but they are so thin I m actually too cold to wear them And I don t get cold easily Zero stars

worst online shopping experience

worst online shopping experience Unable to contact customer service when I needed to exchange something and ask a question about the product Purchased some wooden bowls as a set and the woods are very different colours I wanted to ask them if they could pick the items off the shelf in similar colours for me Nobody answers the phone Everything is automated saying somebody will be in touch This is then a automated text message asking if they can help and to send them a message Gave up and wont order again

one of the worst online shopping

one of the worst online shopping experiences ever Realised as soon as I confirm my order that the website had auto filled an old address No customer service phone number so immediately contacted CR via their web chat was told they couldn t yodate yhe address for me Emailed them and they raised an incident report where I was again told that their systems couldn t accomodate any changes once an order was placed They told me they would reach out to the courier to ask for a redirect When I contacted the courier they confirmed they had no contact from CR regarding my order Country road promised they would be in contact and yosate me regarding the order which they never did It was delivered to the wrong address and they never replied to any of my emails Have given up and it looks like I have lost a 100 order The worst online experience ever - will never shop at CR again

No Customer Service

HiI was in DJs Hay St store today and the customer service was not existant Both salesperson stood beind counter talking never approached or acknowledged me I then put my self in fitting room and once finished still no service I left and returned an hour later and same scenario

Disgusting customer service at Robina store Gold Coast

I have recently started shopping at country road again and like the clothes and have had good online experience BUT the customer service at the Robina store is horrible well actually just rude - I needed to return a dress and shoes purchased online and that were too big - even although they were my normal country road size and the older shop assistant told me I had to use the app to return them even although the website I bought them off clear states you can return them in store - no help no assistance no would you like to try the smaller size just rudeness and then she didn t know how to process the return it was disgusting and after I had just been in Mimco Robina and received the BEST service ever Same company different attitudes Look after you customers Country Road or you won t have a brand

Country Road - Keep receipt or no assisting

This year I bought a jumper from country road and hung it in my cupboard I took it out this morning to wear and when I took the tag off there were 4 holes in it clearly a fault I returned it to the HIGHPOINT store and basically told me there was nothing that they could do I was quite surprised that I was met with this response So I took their faulty product and left

Bad customer service at the Highpoint store today but rude staff

Visited the Highpoint store today to purchase a few items on spend and save Staff member was an older lady with glasses and short stature short hair with an European accent in the men s section Didn t like to help at all or ask her any questions so curt and rude She was too busy folding shirts and I think we should not have interrupted her at one point she was laughing at us with another young staff member after we asked her to look for a size and she was overly excited to tell us she don t have any and neither does any otherStores She suggested that I visit Myer or David Jones to purchase country road Unfortunately it wasn t the first time we have come across very bad customer service at this location Will be shopping elsewhere Shame that I love the brand and designs Didn t end up buying anything after all and left with a bad taste

Pink shirt need a cammi very thin

The shirt rums really massive Even washedd it in hot water to try a shrink it no luck Should have sent it back but thats painful experience The shirt is see through so needs a cammi under it I bought a medium Now i have to take it yo a dress maker to attempt to get it to fit me instead of swimming in it Really boxy look to the shirt horrible