Coupa Reviews

INVOICE NIGHTMARE

3 WEEKS TRYING EVERY DAY TO GENERATE AN INVOICE - IT DESERVES ALL THOSE BAD REVIEWS I CANNOT UNDERSTAND WHY A MAJOR SUPERMARKET WOULD CHOOSE THIS SYSTEM

Nightmare experience sending a simple invoice

Our clients wants invoices thru Coupa Like others said a complete nightmare Even the VAT calculation is wrong and you cannot change the amount Coupa helpdesk in India keeps stating the same incorrect answers asks for the issue 4 times and does not provide any help I agree with all other reviews here a nightmare experience that costs a lot of time

Worst company I ve ever dealt with

Worst company I ve ever dealt with I spent hours on calls with 5 different workers over the course of a month trying to get set up and submit a very simple invoice Each employee either gave me incorrect instructions and or had no idea how to do the task at hand of setting up a simple profile It took 5 very long calls of contradictory direction to finally get it done Also the program is ridiculous in that there are several fields to be filled in that don t actually work The employees were aware of it and didn t know how to resolve They were also rude and tried to get off of the phone without solving the problem Another ridiculous flaw that is representative of many more on their portal there is a field to input a date indicating you can input it as 00 00 0000 format There is also a calendar you can click on if you want to input the date that way I had typed it in the field and that was one of the reasons the process couldn t complete It took them awhile to figure out what issue was and then she said Oh you can t type the date in even though it says you can You have to click the calendar and choose it that way there were several other parts like this a field to fill in that has to be filled in a diff way than indicated Or there are fields that the employee said i had to override in a way no one would know of because the portal indicates the opposite I have no idea how anyone is paying money to use this service

Absolute garbage

Absolute garbage Lacks anything resembling the most basic of functionality Massively unintuitive interface Horrible to work with

Reluctantly being forced to use this

Reluctantly being forced to use this portal as a supplier in order for a customer to pay us Portal is completely broken won t accept the correct tax information and just keeps refreshing the same box 0 customer service number to call and I apparently have to pay to get phone support I dont want to put my information in here as I do not feel the system is secure either I would avoid at all costs

Unintuitive user experience with many

Unintuitive user experience with many bugs and some unnecessary steps It complicates the whole payment process

1 2FA policies are whack

1 Your are not given the option to disable 2FA you are REQUIRED to enable 2FA 2 If you chose 2FA via the authentication app you can not freely switch the 2FA mode to receiving a text code without an act of god consents from two officers etc 3 the 2FA field for receiving text code is not editable so a simple cell edit function again requires the same dual consent process All major banking institutions and even other major third party billing systems let customers choose to enable or disable 2FA and if 2FA via text code is enabled you can edit the damn cell phone field This is the worst customer support experience I ve had in my 25 year professional career

Our client asked that we register an

Our client asked that we register an account to be paid through the Coupa portal We went through the sign up process which was arduous pointless and horrifically over complicated Then once we had our account nothing matched the information sent to us by the client and we were unable to navigate the platform to set things up This is Coupa s words a solution to deliver a streamlined and efficient experience The Coupa Supplier Portal CSP gives you clear visibility of all purchase orders facilitates the invoicing process and provides transparency over invoice statuses I would hate to see what the non streamlined version would look like Why any business would use this platform confounds me 96 giving them 1 star Hysterical Its now 19 02 25 and we still havent managed to get paid as we have now spent another 4hrs trying to set up Coupa Portal I have never experienced anything this bad EVER So far it has taken 11 emails and 23 failed attempts to configure our details on Coupa We will not work with ANY company that uses COUPA in future as it isn t worth the heartache of trying to get paid