Cove Reviews

Called to get an extension to pay for

Called to get an extension to pay for my holiday I spoke to Hannah who was so understanding and great to help me as I ve been off work sick she gave me an extra week she never judged me and I m looking forward to my stay with them thank you

We would happily return

Our family of 5 was booked for 7 nights in a gold select caravan We arrived a little earlier than expected 10 mins but the caravan was still being cleaned so we parked up nearby and explored the area We were in Hollyhocks so this is a relatively new and fresh area with no through traffic so was very pleased The caravan was available 10 mins after our selected time so a little annoying but not a biggy The van was clean spacious and accommodating with a decent size decking area with table and chairs Our only niggle was the digital door lock that was temperamental and was sometimes unsure if it was actually locked at night This is particularly concerning as the sight is open to the public We found the entertainment areas clean and well laid out The outdoor seating at the waterfront bar with a big screen was a particularly nice spot with the beach a stone throw away The tables were clean and empty glasses taken away regularly The take away venues are a little pricey but good quality and deliver in a good time We didn t use the restaurants No reason We pre-booked activities before arriving these included football training axe throwing archery and crazy golf The activity crews were a great bunch and do a great job our son Henry got on well with Ewan and Tom who do their job really well We also booked snorkelling which we had to cancel This wasn t easy as you cannot do this on the app There was no reply from an email and it took 2 days to answer the phone An almost full refund was given We used the indoor swimming pool which has a fast river section and slide which was clean and not too busy One of the earlier evenings in our week we went to the club for the entertainment However the kids entertainment was still going on later than we would of expected so there was lack of seating and generally messy tables Our kids are 9 upwards so they were not interested in what was going on therefore we only had one drink and didn t return We feel the kids stuff should finish earlier but maybe that s just our opinion The onsite shops were fairly well stocked with most of the essentials covered We used the laundrette too which needs an app downloading to use No cash or card option which would make it easier Overall we enjoyed our weeks stay and would say you can make a nice holiday here and always find something to do just bring the sunshine with you

Kurt the maintenance guy made our stay

Kurt the maintenance guy made our stay the best He came within 10 min and got the tv working Late at night he still came with a smile The little things in life

Visited Inveruglas a number of times

Visited Inveruglas a number of times now with our touring van Wonderful site friends and helpful staff and facilities spot on Putting a big twin axle onto the end bays does need them reversed in from the drive Quiet with stunning views Satellite hook up worked great and good 4G phone coverage too Oh and if your want an amazing meal out the Drovers In 15mins north is a must

I sold my caravan on the Solway Cove

I sold my caravan on the Solway Cove Site in June 2023 After agreeing the electricity meter readings I found I had been overcharged by 92 50 based on the unit rate All of my emails to the Site Finance Manager regarding this oversite were ignored and I just gave up trying to get this money back Appalling company and customer service Avoid if you intend to buy a caravan on this site

Caravan below standard

Caravan in disrepair Bathroom door handle hanging off Oven extractor not working Broken draw in freezer Wifi not good No oven tray No disabled parking bay do not accessible easily with wheelchair No patio chairs Caravan in need of maintenance Very disappointed

Appalling customer service

I bought my daughter a voucher for solway holiday park She made a mistake with the dates Cove refused to alter the dates without demanding 160 extra They also refused a refund I ve called them quite a few times and been lied to by staff about this They deliberately lie and promised to call back which they never did Reply to response by cove UK I have been dealing with the customer relations team What a stupid standard answer you have given Terrible company Appalling customer service

Terrible Customer Service

I have been trying to book with Gwen al Mor for a special weekend in October for my partners 70th birthday The prices online say it will be 279 for the weekend and yet when I try to book the price seems to go up It is unclear why I rang customer services only to speak to an extremely unhelpful customer service agent Katie who clearly didn t bother to look online to see what I was seeing as she just blankly told me that the prices do rise at any moment I checked and they hadn t it was still saying 279 I asked to speak to the manager and she said that she was in charge How can you honestly operate a service where you advertise at one price and then charge another with no clear explanation Also if I were you I might consider moving Katie away from a customer service role she is not doing your business any good at all

My holiday has been cancelled a second

My holiday has been cancelled a second time at Medmerry Tried to book alternatives with the team there but there not on the ball and the alternatives have now gone This was supposed to be my third holiday with cove this year Asked for deposit back and will go elsewhere in the hope of finding something nice not just what s left Disappointed

We arrived at seal bay on monday 29th

We arrived at seal bay on monday 29th july and its now wednesday 31st july and we are back home The accomadation was good but we were appalled at the lack of evening entertainment for the kids My granddaughter cried both nights as there wasn t much going on I know you are no longer bunn leisure but they were great for their entertainment and now its the same in both main clubs so not really an option to go to the other club Also queuing to get into the swimming pool was ridiculous so much waiting around before you can get in and kids dont like the long wait All in all very disappointed after spending over 800 for this holiday We have been coming here for years but this was definately the last time