Covercraft Reviews

Terrible customer service

Terrible customer service I was sent a damaged product and then it was on me to to send them proof of the damage Once it was excepted they would send me a replacement cover weeks later The replacement cover takes way longer then the original order Probably because they have to pay for it I will never order from them again EDIT My original order was placed on a Sunday I received the damaged product the next Friday I reached out on Monday about the damaged product It has been over two weeks and I still have not received a replacement The original order took a week the replacement is going on over two weeks and I don t have any indication that has even been shipped I don t believe your reply below

Very disappointing return policy

Upon receipt of our seat covers my husband installed one on the passenger side of our new car We immediately both felt it didn t do the car any justice so he promptly removed it and I put it back in the shipping bag with the other cover which we never even removed from the bag We then shipped the covers back for a refund We were told the covers were sent back dirty and because of that we will have to charge a 20 restock fee This is a direct quote from their e-mail and it is a blatent LIE Those covers never even had a chance to get dirty We never even sat on the one he installed So folks please beware if you are returning something to this company Chances are you won t get a full refund This is a very sad way to run a business

BOO FREAKIN HOO

BOO FREAKIN HOO Terrible customer service terrible cover horrible price YOU S-U-C-K You anti American scumbags DO NOT WASTE MONEY AND TIME WITH THIS COMPANY Kind regards proud American

2024 Tesla model x

Ordered a dashmat for my 2024 Tesla model X The product received did not fit Not sized correctly and had no vents so the mat floated off the dash when defrost was running Update contacted customer service on April 3 2024 Have received no response

Poor Workmanship and Terrible Customer Service

I paid nearly 900 for a trailer cover from Covercraft and the top seam s stitching came undone The material used to make the cover was good quality and the cut and fit were good The stitching came undone across the top seam Covercraft asked me to send a photo of the manufacturer s tag I sent photos showing the cover was in good condition but the stitching had come apart Covercraft told me I could return the cover at my expense for repair but did not say how much it would cost to re-stitch the top seam I waited several weeks to hear from Covercraft but they did not contact me I contacted them again and they said the cover was damaged beyond repair that they no longer make this cover and they had sent me an email letting me know

Ordered seat covers for my dad s truck

Ordered seat covers for my dad s truck for Christmas We didn t get him the correct size -which is an honest mistake- but now my dad has to not only pay for item to ship back ok I kind of understand but he has to also pay the company a 20 restock fee 54 for them to put inventory back on their selves to then resale Not great customer service in my opinion You want to keep customers you say the customer is always right even when they were wrong and you bend over backwards to keep that customer coming back I won t purchase here again

I did not receive my full order from

I did not receive my full order from Covercraft I ordered Carhartt front and back seat covers for my truck Only received the back seat No customer service response at all Multiple attempts to call and contact direct through Covercraft website message I have not heard nor received and information at all EXTREMELY DISAPPOINTED with COVERCRAFT DO NOT ORDER ANYTHING FROM THEM

I recently purchased a LeBra hood and

I recently purchased a LeBra hood and front grill cover for a 2024 Toyota rav4 After driving a few times with the installed covers I removed them to find scratches and paint worn off down to the bare metal

Do not I repeat do not buy covers from

Do not I repeat do not buy covers from this company I finally got my refund minus my expense for shipping them back after 2 5 months of waiting and filing complaint on my credit card Crap is made in Mexico and the company also sells your email address and you will start receiving 1 000 of unsolicited emails Stay away from them