Not recommended
Not recommended Ordered a lamp delivered broken Agreed to get a partial 70 refund despite that it is at the fault of the vendor - this agreement was a month ago and I still have not received my money back
Johannes
N/A
Order never arrives
Order never arrives Takes forever or maybe it will not be delivered
Breklyn Purba
N/A
This is so bad
This is so bad I ve ordered a table which looked good on the photo Desceiption materials metal and wood When I received it it was cheap plastic and cheap wood The cheaptable legs were wrapped in wood-print plastic sheathing I ve paid 100 euros for this And they are not replying back in my email
Priscilla K hler
N/A
No product received after 3 months
I ordered a lounge chair on October 10 2024 So far no product was received and the email exchange is not clear about what went wrong The tracking from a Chinese courier used to show that the item was ready to be shipped since October 16 but just checked today and now the tracking shows as expired Well 165 spent and no product Perhaps CozyHaus is too busy with the law suits
Marta
N/A
Scammy website
Scammy website I have received a parcel that is damaged and they are not accepting a return How do these scammy websites get to work in NL
Sherree Durham
N/A
Scam
BOTTOM LINE I can t say for sure that this company is a scam however they re definitely shady At a minimum they re highly highly highly disorganized Spend your money elsewhere 3 APR 2025 After weeks worth of emails back and forth with the company I finally received a refund today It hasn t been easy They have sent me 3 different tracking s all from completely different shipping companies one of which said my two lamps had been successfully delivered spoiler alert they hadn t I ve also received completely different messaging from different support reps after I asked them to cancel the order and just refund my money One rep said they were re-sending the order NOT what I asked for several days later another said good news it arrived huh and then finally and out of the blue after a complete lack of response for 2 weeks another rep tells me they ve processed my refund And I confirmed today that the credit has finally appeared on my credit card 20 FEB 2025 The 2 identical lamps I ordered on 4 Feb still haven t arrived I received an email saying they shipped a week ago with a tracking number but the shipping company never actually received the product Today CozyHaus sent me an email asking me to review my product What I have received nothing to review so I d say my experience has been pretty poor so far wouldn t you
Gillian van der Walt
N/A
Take your money and don t deliver
Do not use this site The products look beautiful in the photos but arrive looking cheaply made One of my products never arrived and when I followed up I got no response I then requested a refund of my money since I never got the product That was about 4 months ago and still nothing Cozyhaus stole my money and have never tried to help me get my order Not that I d want it now that I know how cheaply made the products are Shocking to no service whatsoever Thieves
