Cpisecurity Reviews

Experienced issues with our driveway

Experienced issues with our driveway camera Spoke will Colen sp with time and patience he got me back on track He was very knowledgeable patient and courteous during the call Gave him 5 stars for his service Thank you

Monitor Assistance

I called CPI for assistance with my home monitor signals for the doors and windows I also needed help with putting the CPI app on a different phone Jessica patiently helped with both issues Thanks Jessica for your expertise

Douglas did a great job explaining

Douglas did a great job explaining features and cost breakdown I would recommend him

Way to go Douglas

Omg Douglas was incredibly incredible Great customer service Great professionalism Incredible patience cause I m not all that tech savvy Keep up the good work Douglas Much much appreciated CPI for life baby

After a mix up on CPI s that has

After a mix up on CPI s that has inconvenienced me Josh was able to reschedule for me to help resolve my installation for my garage door opener Thank God Josh was respectful of my time and brought in his supervisor Justin to be able to accommodate me Grateful for Josh

Kudos to Domoniqie

Dominique was very knowledgeable of the CPI products he was well mannered and very patient Its not everyday that you call customer service support and get a friendly voice with no attitude He really made my day and I really appreciate his kindness

My Tech was great

My Tech was great On time personable and went above the normal for customer service He changed batteries in 5 devices and did a whole system check to make sure everything was in working order I called yesterday and CPI had help at my house today Customer Service and Support is the reason I use CPI JS Charlotte

Africa stayed with me for over

Africa stayed with me for over 30-minutes until my problem was resolved

Chris from support is the only one this applies to

Chris from tech support over the telephone was THE ONLY person at CPI that actually addressed my needs I am satisfied with him and him alone The support scheduling department is subpar I took 2 days off of work to get absolutely no where Nothing was accomplished until Chris and this was over the phone Why was this not offered in the first place Your scheduling service does what they want as far as no showing and rescheduling without even a conversation with the customer about the new date and time

I received an outstanding custome

I received an outstanding customer service from Olive this afternoon Olive is very knowledgeable and showed so much empathy and Olive handled my concerns with care Olive took ownership of my situations and I truly appreciate her so much Olive is such an asset to your company Once again I thank you so much for such an excellent customer service you provided me