Cplights Reviews

Terrible products and customer service

Poor quality items and customer service Purchased a ceiling light and after 6 months it broke The LED light wouldn t work and the light just wouldn t turn on A replacement was sent out and it had a 1 year electrical guarantee so they had to do this as per their advertised policy The replacement light has done exactly the same as the first one less than 1 year old from the date received I emailed customer services to advise what had happened to be told they would not replace or refund as it only has a 1 year guarantee from purchase So basically what they are saying is the second item I was sent had absolutely no guarantee with it at all There is clearly an issue with the product and other reviews support this I asked to raise a formal complaint but not got any response to our 6 emails Extremely annoyed but getting a better product from elsewhere

Unfair and unreasonable

I ordered several light fittings for a large hotel project in London but thankfully I didn t proceed with the full order I returned two of the light fittings and to ensure their safe return my colleagues added extra bubble wrap to the boxes Unfortunately they used brown tape to secure the bubble wrap which led CP Lighting to refuse a 1500 refund because of this I offered to exchange the boxes or accept a small deduction for new boxes but my offer was declined I contacted Trading Standards and they agreed that the company s terms and conditions are unfair and unreasonable They will guide me on taking appropriate action against them

Appalling Customer Service

Appalling Customer Service Representative was abrupt and boarding on rude The product description on their webpage is incorrect misleading at best Despite this rep repeated their Returns policy at customer expense refusing to acknowledge their poor labelling and error From reading other reviews CP Lighting work well when all goes to plan It is when things go wrong and mistakes do and will happen that they offer absolutely zero responsibility or understanding to their customers I will not shop with them again and suggest caution to others

Bought a 3 pendant island light balls

Bought a 3 pendant island light balls the service was incredible from start to finish

Great to deal with

Great to deal with Kept me informed of manufacturers delays willing to split orders at no extra cost and sorted out my return despite me forgetting to put any details in the return box

Good communications and service

Ordered a light online as they were amongst the most competitive on price and had a trustworthy website I was rung next day to advise there was quite a wait as the light was out of stock at the supplier but I was happy to wait In the event it was delivered later that week so stock must have come in The light was extremely well packaged and sent by a good quality courier and arrived in perfect condition Good communications and good service throughout Perfectly happy with this company I would definitely use again and recommend to others

Fab customer service

I ordered two vases from here Upon arrival they were both damaged I contacted the company straight away dealing with a friendly and helpful individual they didn t put their name who responded quickly to me and arranged to send replacements straight away with collection of the broken items at the same time The new vases were packaged very well so they arrived in perfect condition Thank you so much

Excellent

Super polite customer service and I got the item extremely well packaged u could blow it up and my rabbit themed items wouldn t break which is amazing just what I need worth the cost too tyyyyyy