Craftrecordings Reviews

If I could give this company minus

If I could give this company minus stars I would I WOULD URGE YOU TO NOT DO BUSINESS WITH THIS COMPANY They are dishonest non-communicative and their customer service is THE WORST I purchased a sweater as a Christmas gift in November The gift never showed and when I would write to inquire about a shipping delivery date they told me that they couldn t give me a date After Christmas came and went and the gift sweater a no-show I contacted them again and received no response I then contacted my credit card company and filed a dispute THE DAY I FILED THE DISPUTE the sweater magically was sent out Interesting coincidence 10 days later I received the package I had ordered an Extra Large and all of the paperwork clearly stated that to be the size The sent me a Small which I couldn t use I have written them twice for a replacement with absolutely no response They make all types of claims about their great customer service and care for their customers Their actions prove otherwise Obviously I will never do business with this company and again I would urge you to not as well

Poor customer support

I ordered a vinyl record on October 30 2023 and it did not arrive until January 6 2024 They were relatively communicative during the delays and this is not the reason for the 1-star review When I finally received the record it only included the vinyl itself a protective sleeve and did not include the outer sleeve This was not stated on the item s page Their customer support team shut-down my ask to receive or even pay for an outer sleeve and offered zero suggestions for support or resolution

They re a FRAUD

They re a FRAUD I preordered two records from them one of the two records was never released I wanted to cancel the order and they never refunded the money I don t recommend their platform at all Record collectors beware scammers

I accidentally ordered the same three

I accidentally ordered the same three set vinyl twice I ve been asking for a return now for over a month 5 requests No response

They sold me an item with 5 units left

They sold me an item with 5 units left They charged me It s been 2 months and 3 emails The website says the album is sold out No one will return an email I m frustrated I feel like flying down to their office and issuing some karma You don t scam crazy people and someone will pay mother-effers Karma police are coming be careful scammers

A Ripoff of a Company NO Customer Service Fraudulent

Yet another review I already reviewed them once and gave them 2 stars now I m giving them one I m STILL waiting for the replacement disc for the deluxe edition of The Sound of Music Yet another 2 months and I haven t gotten any response The issue with the duplicate disc happened back in Dec The company I bought the CD from sent me an email letting me know I needed to contact crap - I mean craft -recordings They responded to that pretty quickly letting me know they d send the disc out as soon as it was available The follow up emails I sent have been completely ignored To make matters worse this was a gift

Awful customer service

Awful customer service Placed an order and was charged accordingly So far so good A month later I checked the APC courier tracking link and they hadn t even received the item Emailed Craft Recordings three times with zero response Tried APC twice and they also ignored me After demanding a refund they finally got around to issuing one but with no message at all no apology or reasoning behind it So let s assume they were out of stock and don t know how to update their website efficiently Pretty basic stuff I can only conclude that if I had not messaged them multiple times they would have happily kept my money

Won t Make Right Their Production Mistake

I received a Sound of Music deluxe with wrong disc as a gift and am having trouble getting a replacement disc sent Will update this if they can help make this right

They sent the wrong album

I ordered the Bush 30th Anniversary of 16 Stone for 44 I open up the package and it some album from a guy named Allen Stone that retails for 15 Never using them again No clue if they will ever make this right