Crawco Reviews

Subsidence in 94 year olds house nearly 2 years no repair

Subsidence in 94 year olds house Nearly 2 years now of her being unable to keep warm due to 2 parts of house separating and leaving an inch gap between the 2 halves Constantly chasing and always same answer we will assign immediately to contractors yet it s never done I feel terrible for her and am beginning to think she will die before this is repaired We ve bought her electric blankets throws u name it anything to help her stay warm when u can t keep the heat in Disgusting

Not fit for purpose

The subsidence claim for my property started in July 2018 The fourth contractor has been appointed but no work can start until the party wall letters are issued to my neighbours Crawford confirmed that these were being drafted on 19 June but the drafting continues There seems to be limited knowledge of subsidence claims and the process involved within the team who answer calls and the promised call back to update me never happen possibly because there s never anything to update me on It s so frustrating I would have awarded zero stars if I could

What waist of money and time

Terrible experience overall really really poor service Makes you wonder why your pay your premiums My insurer uses Crawford as a default loss adjuster They couldn t arrange a prayer in a churchMe and mrs been in hotel for three weeks whilst Crawfords contractor fixes leak in bathroom caused by Crawford contractor ironically A3 Solutions luckily have been great to deal with especially Jamie Avoid these cowboys Ombudsmen here we go

What a crock of this complaint is

What a crock of this complaint is unable to give me a straight answer for payment Basically rubbish avoid at all cost

Water escape 23rd Sep 2024

Water escape 23rd Sep 2024 requested dehumidifiers when Aviva called me back never heard a thing despite knowing that dehumidifiers are only useful within 42 hours carpets flooring in bathroom dried out in situ breakfast room ceiling half collapsed now moulding it s now 19th Dec trying to speak to anyone is impossible but today after many calls to both Aviva and Crawfords I m assured a call will be made to me to arrange furniture wrapped removed to storage so carpets can be removed so flooring can be inspected for possible rot and flooring quotes can be got Arranging for quotes from our own builder to remove all bathroom and flooring inspection report incase further damage found to joists etc We re certainly not at all impressed with Aviva or their chosen Assessor s etc Hopefully repairs etc in January 2025 update then

This company is poorly run and a shambles

This company is poorly run it does not hit the deadlines they set and the fact they have over 90 1-star reviews with many people blaming it for a lack of service and even worse bare face in-action I also suffered the terrible service I do not understand how insurance companies still over them business

Customer services and crawford ignoring me where it suits and no one in charge of our claim

UPDATE 2 I am all for some positivity when I actually get it so updating that yes on the same day as below I was finally allocated a claims handler and given an explanation from one of the sadly few in my experience wish I had experienced more competent people at Crawford Let s hope this kind of arrangement lasts and holds for the remainder of this claim It s sad what lengths I have had to go to to get the claim out of nobody s inbox but when it does happen been several times for us we do see the occasional competent person just need to get to them or anyone at all Now let s hope this fix lasts this time UPDATE the response below from Crawford is not factually accurate I still don t know who in Crawford is our go to person for our claim who will actually respond And I still don t know what is going on with the claim And no these were absolutely not resolved Yes someone spoke to me and other things were done but no these main points are continuing to be ignored Pls read the email carefully every line not just what you want to read and ignore the rest Nobody at Crawford is in charge of our claim it appears and customer services also ignoring my complaints and emails Please don t ask me here again to just contact customer services as it s ignored - please refer to the customer services email inbox for our complaint sent in on 27 November at 9 15am asking for anyone with any clue what is going on with our claim to please tell me what is going on and what next steps are Please check your emails and actually action this and not just refer me back to the customer services email address where my emails are ignored Ps - my name here is my initials if that helps you find me and action my complaint and request that you at customer services have not done since 27 November at 9 15am when I sent it

Shady business

I m extremely frustrated with Crawford and their claims handler Deepika After being scammed and losing AED 20 000 from my credit card I filed a claim expecting support Instead Deepika ignored my follow-up email They simply don t care and come up with whatever excuse to justify their position with no document provided of their claims All I can think of is that VISA is using them for funds claim as they never reimburse anyone Shady business including VISA which have been very elusive