Crgh Reviews

My wife and I started our torturous experience with CRGH in 2021 and not only did we end up without a baby and with our bank accounts drained but with further medical issues from a botched treatment We ended up going to Spain and having our son through a clinic there where they really paid attention to us instead of giving us the cookie cutter treatment In Spain we discovered that our infertility was not unexplained but was due to sperm issues on my side and issues with the shape of my wife s womb My wife had a surgery that helped with implantation We chose CRGH because it prides itself on its top statistics on the HFEA website from 2018 However those statistics are much worse now and have been for the last two years Last year s were even worse than the current ones listed But the HFEA is not updating their stats so people mistakenly flock towards CRGH Our experience was one full of mistakes - the consultant wrote the wrong prescription twice one of which resulted in my wife taking three times the dose necessary and ending up in A E with severe side effects We weren t even given an apology for this mistake We were given tests and treatments that were useless but not the tests and treatments we actually needed that would increase our chances Dr Serhal s understanding of IVF is based in the 1990s with outdated ideas of what works and what doesn t Unless it makes them money We got pushed PGT testing when we are very low risk for chromosomal abnormalities at age 30 But that is what makes them a lot of money The drugs prescribed are sold by the clinic at a very steep mark-up over the price you can get at ASDA We did four cycles and our protocol never changed nor were the relevant investigations undertaken after the first or second or third failure - the consultant just wanted to continue doing the same thing over and over again claiming it s a number s game The receptionists and the nurses are very nice though at times the nurses seem quite clueless giving us mistaken instructions about injections The consultants couldn t care less Please stay away from this place if you value your health sanity money and if you really want to have a baby We can t recommend an alternative clinic in the UK but Fertility Madrid is where we got our son who is 2 weeks now

I went to CRGH to freeze eggs years ago and recently unfroze them Only 3 of my two batches of eggs survived 3 out of 15 I was told about 95 of vitrified eggs survive My colleague went to a different clinic and almost 90 of her eggs survived

A year after completing a treatment with CRGH they are harassing us about an outstanding balance that was unpaid although we have paid the entire amount - they wouldn t even make an appointment for the treatment unless the invoices were paid in full Why wait for one year to get in contact Worst experience I have ever had with a clinic would not recommend

I completed my treatment journey at CRGH Portland Street having spent approximately 30 000 on their services Unfortunately my experience was far from satisfactory and I feel compelled to share my honest feedback Firstly the level of service I received was among the worst I ve encountered in any medical setting Despite the significant financial investment the care and attention to detail were severely lacking The clinic s protocols feel outdated compared to other leading fertility clinics around the world which was disappointing given the reputation they seem to uphold One particular incident that stood out was when I accidentally forgot to pay a 50 fee for a blood test To my surprise the clinic was incredibly quick to escalate this minor oversight to a debt recovery company This felt unnecessarily aggressive especially considering the substantial amount of money I had already spent with them However when it came to providing timely results or addressing my concerns the same urgency was nowhere to be found The delay in receiving test results was frustrating and added unnecessary stress to an already emotionally taxing process Overall my experience at CRGH Portland Street left much to be desired For a clinic that charges premium prices I expected a much higher standard of care efficiency and compassion Unfortunately I cannot recommend them based on my experience and I would advise others to thoroughly research alternative clinics with better protocols and better costumer service

After the latest comms with this incompetent team - looks like this review needs to go out We needed to manage Being send multiple contradicting plans we were sent 4 different plans following the initial call with the doctor each providing a different approach Being sent private medical scans on 2 separate occasions from other patients Dealing with the reception desk onsite to manage our appointments because our appointments had been cancelled and rearranged without informing us Oversold drugs Missing drugs Trying to sell other drugs right before you go into an operation They will call to ask what drugs you are on rather than checking records themselves Selling drugs for procedures you have not agreed to nor procedures that are on the plan they have shared with you Finance and nursing do not communicate so you need to manage the overlap Which means you need to check that everything agreed with the doctor is included on the plan and that they haven t included procedures that were not discussed with the doctor Finance are not able to tell you what you have already paid for and what is left to pay because they say they require medical training to inform you of this Nursing will not be able to tell you what you have paid for and what is left to pay because they say they don t work in finance We were only provided Nursing and Finance as options to get details of this There is absolutely no options for financial arrangements or financial support if you can t pay the invoice including unexpected invoices that arrived the day before an appointment they will not let that appointment happen and they will not agree to any form of a payment plan It is payment in full or cancel the treatment and rearrange your schedule irrespective of where you are in the process Missing syringes Having to buy drugs earlier than anticipated The reason we gather from the drugs company was because CRGH were changing suppliers and they needed to complete the contract If you can t pay at the date they demand your treatment plan will need to be reorganised Having invoices sent the day before that treatment is scheduled then if their system doesn t pick up the payment they will make you wait in reception and discuss payment infront of everyone else If their system hasn t picked up payment evidence they will make you wait in reception while the evidence is either tracked down or you resend it infront of everyone in reception You have to sit with other patients in their reception area dealing with the last point who rightly point out how difficult it is to manage to a receptionist who is keen to point out CRGH s policy They will call you out as a number this is likely because there is no privacy in reception but then at other times they will also call you out by name in reception so who knows why They will not wait for verbal consent before starting intimate examinations otherwise known as penetration without consent Their technology fails resulting in confusing text message instructions which results in contradictory and incorrect advice They refuse any wrong doing despite showing evidence otherwise If you claim that some advice is confusing they will flatly deny that this is the case rather than offering alternative ways to communicate If you provide feedback they will ask for the specific details of your feedback but your answer makes no difference to their response which is to ignore the specifics of your response and then never acknowledge wrong doing You will be chased the day after egg transfer about destroying other eggs which is not a nice discussion whilst you are trying to not destroy the egg you have

We went to CRGH after looking at their now old success statistics We were offered a generic cycle which did not account for my wife s diminished ovarian reserve which was our main issue We proceeded with treatment because we had no experience to know better The cycle was a complete failure First off we were not monitored often enough to adjust the medication and so ended up with a few very large follicles and others that did not grow well and in the end only a few eggs none of which grew to become blastocysts For our second cycle no changes were proposed The doctor said it was a numbers game so we did the same thing We ended up with two embryos which we were pushed to do genetic testing on a very expensive procedure that can harm the embryo and according to the HFEA has no benefit other than to avoid unnecessary transfers and pad the CRGH s success rates - if you don t transfer bad embryos you get to have more live births If you harm a few on the way so be it The patients will come back for more cycles We refused this test which made our consultant angry Angry For making a choice that we felt was best for us My wife got the flu so we had to freeze the embryo and come back for a frozen embryo transfer For the frozen embryo transfer things went even worse My wife was prescribed blood thinners without checking that she had an unknown bleeding disorder which apparently could easily be seen with a cheap specific test She got pregnant and was advised to take the medicine for 6 weeks Four weeks after the embryo transfer my wife started having belly pain and feeling weakness and numbness in her legs We called the CRGH because of the belly pain but never got a call back She ended up in A E with internal bleeding and miscarried The A E doctor could not believe that the medicine had been prescribed without doing a simple test to see my wife was prone to bleeding We informed our consultant of this and guess what he didn t even bother to call and check on her or offer an apology I have never seen this level of callousness A year later we are still traumatized by our experience and regret the day we stepped foot in this clinic

Seems to me the doctor s approach towards us was wrong the medication doses did not help in creating good quality egg whiile most of them destroyed during injection phase only two got normally fertilized but did not reach blastocyst stage Seems to me lagging experience of CRGH city though all medication and history were shared Its like major financial loss by chosing them and not getting any outcome frustrating experience

Money makers Make you do unnecessary tests Not transparent at allFinance team are very rude