Croatiaairlines Reviews

Lost luggage no response on emails or telephones

10 days ago we returned from a trip without luggage Until today there is still no information When registering they immediately told us not to try to call them on the phone because it doesn t work we tried using other numbers to reach the lost luggage department but the others say that we can only use that number which is not working we still try to call it rings but no one answers and so all day two pieces of luggage are involved without any trace they also do not respond to e-mails what frivolity of an airline

I travel every month min twice and this

I travel every month min twice and this was suppossed to be my first flight with this company we had to change our flight time and I asked them to leave 3 tickets reserved and one cancel they have no reserve option and they don t refund I heard this frim extremely rude lady over the phone I am still trying to get at least some money refunded please don t make my mistake don t book also they are not cheap I booked because I expected better service for the price I gave

Nie wieder kein support

Never again I got sick and with confirmation of my treating doctor wrote many emails a week before the flight to croatian and didnt get a reply or just some copy-paste answers When I called them they were not really intrested in my issue and just said they would cancel my ticket so they can sell it again without any refund or compensation even though croatia is supposed to be in the EU don t expect them to follow the rules Never again with this airlines

Few very bad experiences over the years

I m really sick of dealing with them They have cancelled so many flights over the past few years and they don t even bother to notify you of this Totally unreliable and extremely unprofessional Just a terrible company to deal with I hope I will not be doing the same in the future and would not recommend anyone to even try it

A terrible airline

A terrible airline They lost our baggage didn t answer their phones didn t reply to our emails and ruined our vacation To make it even worse they only wanted to refund 50 percent of the costs we had incurred which was entirely their own fault

First and last time I book a flight

First and last time I book a flight over CroAirlines They cancel both of my flights not even sending offer with new flight Needed to call company to find out what is going on after they forget to send e-mail with new flight details and needed to call again after same with flight back they let 3 seat plane in offer to choose seats and pay and over night you there going in small 2 seat plane what they realize moment before we fly is broken and have issue we missed connected flight thanks to this and in fear flying in same small loud plane We have trauma after all this I love to fly and do not have fear of flying but after this trauma after paying expensive straight flight they sell some cheap connected flight and put you in broke plane I will rather walk from one side of europe to visit home than to book a flight over them

As many others have stated they lose bags

As many others have stated terrible customer service when they are the ones who have lost my bag No correspondence they hung up the phone on me multiple times they outsource the bag search to others who couldn t care less are incompetent or who are grossly overworked the bag deliverer because the airline seems to lose bags regularly Somehow on a direct flight bag went to wrong country and took days to find No apology no compensation not their problem Just avoid like the plague

Horrible

Horrible For no reason cancelled my return ticket which I paid for in full 130 Euros The same day the wanted to charge me 270 for a seat that I paid for before and I didn t get a refund for my lost seat I have never seen someone so scummy