


Based on authentic user experiences
Kata
6731 reviews
N/A
8 months ago
I cannot order anymore
I had been ordering from the website crocs eu but suddenly I could nor order for my previous shipping address nowhere to Hungary E U COUNTRY and I have not had any notification about is no customer service answer chat does not work So I cannot by anything I cannot use discounts but the newsletters are coming and coming
Joseph Mann
6731 reviews
N/A
8 months ago
Crocs EU embarrass the brand
Saw an advert on facebook memo to self -never buy anything this way again I have a few pairs of crocs but these did not fit They approved a refund and they received my tracked item 12 days ago After bombarding me with e mails in the purchase phase they now ignore any messages I send them enquiring into my refund Expected better
Philip Sullivan
6731 reviews
N/A
8 months ago
Return Policy is a joke
Their supposedly Hassle Free returns policy is quite frankly ridiculous You have to pay your own return costs which for me amounts to 21 to ship a pair back to them This is totally unjustifiable given the cost of the shoes themselves When I went to raise this with customer support their agent Fiona Mae A ended the chat abruptly when I was replying to suggest that they should at least offer subsidised returns A company of that size can set up subsidised returns with postal carriers across the EU which they can then pass on to their customers for a reasonable return cost Obviously they don t want returns no matter what and do not care about their customer s shopping experience I will be shopping elsewhere
Ms Tracy
6731 reviews
N/A
8 months ago
Worst customer service ever
I don t know who their customer service company is but they need to fire them immediately Worst customer experience ever cannot answer basic questions about the shoes they are selling and just close off the chat without reply properly Then when contacted about the order confirmation not being sent they just say oh right yeah the order didn t go through you won t be charged I Don believe them since I authorised it in my bank app But now the stuff is sold out So annoying I had ordered before with no problem so if you must you should use PayPal because their own stupid check our system does not work and they might take your money and cancel your order Have to go contact my bank now and block the transaction Worst run brand I ve dealt with in a long time Will never shop there again
D O Maol
6731 reviews
N/A
8 months ago
Website checkout failed and order was
Website checkout failed and order was not confirmed 24 hours after Contacted service who confirmed they have the order but refuse to cancel the duplicated order Filed a charge back with visa as Crocs service is woeful The actual product is brilliant which is a shame My advice is buy through Amazon and not through Crocs themselves
Vincent
6731 reviews
N/A
8 months ago
Bad returning process
I bought a clog from their website and when I got them I had ordered the wrong size The Size didn t fit and i Wanted to return it but when returning you have to choose your own currier and it ends up being 210kr to return a 40 product - going on their site doesn t really help either you will just be sent through their reply bot and can t ask specific questions that could help the case
Danielle Houghton
6731 reviews
N/A
8 months ago
No Delivery Of Crocs
Terrible service managed to place an order 1 month ago which never made it past the arrived at courier stage - only then to be told it was being sent back to crocs eu Was to be a Christmas present No offer to send a replacement Refund nto come through yet Shambles
Suzanne Butler
6731 reviews
N/A
8 months ago
Good product failed by shocking customer service
Faulty items received 6 weeks ago replacements despatched very slowly were delivered to the wrong address now there s no stock left to replace the replacements Customer services take 4 or 5 days to get back to you the system is a shambles Buy your crocs from somewhere else
Mari
6731 reviews
N/A
8 months ago
Would leave zero stars if I could
Would leave zero stars if I could Tried placing the order probably 10 times with three different cards and it is either asking for payment confirmation through the bank but then reloads page that order was not placed or it says card rejected or that it s a wrong card number Then all reloads to an empty cart Raised with customer service - so far nothing Messaged them on Insta got a reply to chat with live agent and was given the link Via the link it says chat not available And that is on the working day Frustrating is understatement
SJ
6731 reviews
N/A
8 months ago
Terrible customer service
The FAQ-section clearly states the following Once you complete the return request you will receive an email with return instructions which will include a link to the return label But they do not provide you with any return label whatsoever and customer service Malazarte M specifically didn t help much Very inefficient and unprofessional communication Will not buy from here again