Crocs Reviews

Return Policy is a joke

Their supposedly Hassle Free returns policy is quite frankly ridiculous You have to pay your own return costs which for me amounts to 21 to ship a pair back to them This is totally unjustifiable given the cost of the shoes themselves When I went to raise this with customer support their agent Fiona Mae A ended the chat abruptly when I was replying to suggest that they should at least offer subsidised returns A company of that size can set up subsidised returns with postal carriers across the EU which they can then pass on to their customers for a reasonable return cost Obviously they don t want returns no matter what and do not care about their customer s shopping experience I will be shopping elsewhere

Worst customer service ever

I don t know who their customer service company is but they need to fire them immediately Worst customer experience ever cannot answer basic questions about the shoes they are selling and just close off the chat without reply properly Then when contacted about the order confirmation not being sent they just say oh right yeah the order didn t go through you won t be charged I Don believe them since I authorised it in my bank app But now the stuff is sold out So annoying I had ordered before with no problem so if you must you should use PayPal because their own stupid check our system does not work and they might take your money and cancel your order Have to go contact my bank now and block the transaction Worst run brand I ve dealt with in a long time Will never shop there again

Website checkout failed and order was

Website checkout failed and order was not confirmed 24 hours after Contacted service who confirmed they have the order but refuse to cancel the duplicated order Filed a charge back with visa as Crocs service is woeful The actual product is brilliant which is a shame My advice is buy through Amazon and not through Crocs themselves

Bad returning process

I bought a clog from their website and when I got them I had ordered the wrong size The Size didn t fit and i Wanted to return it but when returning you have to choose your own currier and it ends up being 210kr to return a 40 product - going on their site doesn t really help either you will just be sent through their reply bot and can t ask specific questions that could help the case

No Delivery Of Crocs

Terrible service managed to place an order 1 month ago which never made it past the arrived at courier stage - only then to be told it was being sent back to crocs eu Was to be a Christmas present No offer to send a replacement Refund nto come through yet Shambles

Good product failed by shocking customer service

Faulty items received 6 weeks ago replacements despatched very slowly were delivered to the wrong address now there s no stock left to replace the replacements Customer services take 4 or 5 days to get back to you the system is a shambles Buy your crocs from somewhere else

Would leave zero stars if I could

Would leave zero stars if I could Tried placing the order probably 10 times with three different cards and it is either asking for payment confirmation through the bank but then reloads page that order was not placed or it says card rejected or that it s a wrong card number Then all reloads to an empty cart Raised with customer service - so far nothing Messaged them on Insta got a reply to chat with live agent and was given the link Via the link it says chat not available And that is on the working day Frustrating is understatement

Terrible customer service

The FAQ-section clearly states the following Once you complete the return request you will receive an email with return instructions which will include a link to the return label But they do not provide you with any return label whatsoever and customer service Malazarte M specifically didn t help much Very inefficient and unprofessional communication Will not buy from here again