Crooveclo Reviews

76year old lady with arthritis

I am a 76year old lady with arthritis all over my body so when i saw orthopedic shoes I was very happy to buy 4 pairs spending over 148 00 on them Firstly Ithey didn t arrive for christmas 2024 yet I ordered them at the begining of November 2024 I sent at least 5 emails asking where my order was with no response then I got a reply that I couldn t read I then had to ask for it in English They arrived after Christmas and I was really upset that not even one pair fitted me they were really small I have sent more emails asking for a returns lable so I can send them back they said ive got to send them back to China at my own expense OR keep the shoes that don t fit me and get a 10 refund which works out about 14 00 I cant tell you the amount of stress this company have put me under I have a terminaly I ll husband with cancer to look after All I wanted was some comfortable footware and im insulted by being offered 14 00 refund and I still havent been given a returns address to send them back to I think they think if they ignore me i will go away This is definatly a dodgy company I wouldn t recommend anyone to use them which is why I have given them one star review Any decent company would have sent me a returns lable in English and when they recived the shoes back Refund me my money V Scott

Scam

I ordered 3 polo shits on the 16th November no communication no acknowledgement that they have received my order It the 18th of December I still have not got my items that I paid for I have send seven emails to them they haven t replied back I ve asked for my money back still haven t replied back to me so I ve just been scammed 120 00 do not use this site

Shocking product customer service and company

After taking a month to arrive the absolutely shocking quality and sizing is appalling After hearing nothing from them I went through my bank for a refund and have only had emails from Croove about releasing the charge back but funnily enough are failing to reply to my return request emails Scamming company that know the quality of their products Most definitely will not be releasing the chargeback so up to them if they want their god awful coat sending back or not

A TOTAL SCAM

Coat and polo shirt undelivered after one month Their website has gone down They don t respond to emails The payment went to Hong Kong despite allegedly being based in Amsterdam A total scam If they reappear DO NOT USE THEM

If I could leave no stars I would

If I could leave no stars I would Selling a 100 polyester shirt as a denim style cotton shirt What you get is nothing like what is advertised Zero customer service zero response when chasing an order Do not waste your money buying from this company

Do not touch this company

Firstly if I could give zero ratings I would To those of you reviewing this so called company all I can say is DONT WASTE YR TIME AND ESPECIALLY YOUR MONEY WITH THIS COMPANY After waiting 2 months for my order after sending 2 emails chasing my order with no reply I finally get it on Dec29 What I ordered which was a polo shirt 2xl what I received wouldn t even fit Small as for the Warm Winter Jumper well that s cheap material with no warm at all and doesn t even fit properly when on Honestly please dont waste yr money as I spent 80 and got cheap made crap nothing like advertised which will be going straight in the bin as not even bothering with this bunch again As for the so called good reviews I dont believe them for one minute If you order items that you want then simply DONT USE CROOVECLO

80 for a coat to not turn up

I ordered a coat for 80 for an Xmas present on 3rd of dec Didn t get no confirmation email or hear anything from them I tried to message them via email and their website and not a reply A week went by I rang my bank to see if I could take out a dispute Was told to wait 15 days of purchase After Xmas came and gone still nothing Although I had an email from them in dutch asking if I would rate my purchase and thanking me for buying Still not had anything Rang my bank Taken a dispute and got my money back But they said they might end up taking it back if they turn out legit Well the website is now down I m assuming they were not legit

Scam company Don t purchase

Purchased a shirt for 49 95 from Croove Clothing on 7th December No email confirmation no receipt money went immediately from my account They have not posted my item and have ignored all my emails requesting an update I have then come to Trustpilot to look at reviews and it s clear I ve been scammed I ve called bank to put in a claim for money back which could take two months I m usually pretty savvy shopping online so annoyed I didn t check here before buying