Crowdcow Reviews

Crowd Cow - Unethical Business Practices

Very poor quality items shipped Bone-in pork chops were no more than 1 4 thick making them impossible to grill Tough and full of gristle Threw them in trash The Mishima Wagyu Ribeye steak was no more than 5 8 thick and pretty much fat and gristle Ended up dry and tasteless even though it was cooked medium rare Only good pieces were a few morsels near the outer edge Spent 127 and got nothing No customer service response after a month of waiting other than to offer 25 off next order from Crowd Cow A joke Suggest you stay away from this supplier

The Fish is awful if you do not know fresh from old

The Beef is fine but the Fish is absolutely awful If you do not know the difference between old fish and fresh fish then you probably won t be disappointed I ve ordered twice two strikes is enough and the company does not care if you complain about quality Always use AMEX when ordering AMEX stands behind you and will reimburse you for the bad product Crowd cow doesn t seem to care

I wanted to love these guys but overall

I wanted to love these guys but overall bad experience First they have a great website which is unfortunately a bit misleading since their customer service is not good at all I wrote to them over a week ago about the lobster tails we ordered and have yet to hear back from them We have no problem paying for great quality products and wanted to support these two brothers that provide their lobster But they were horrible I am a chef so I do know how to cook and well let me put it this way they were inedible mushy we threw them out The wagyu beef they sent had more hard fat than the melt in your mouth marbling part you can eat Very disappointing considering the price tag The ground meat was decent for our burgers but all in all if you don t care about your customers you ll more than likely lose them Didn t try our shrimp and chicken yet but at this point not hopeful The worst part is it s evident that even if we had a problem with our purchases it won t matter to Crowd Cow

Done With Y all Get A Phone Number

I ve been a customer for a few years now I should say was a customer Your customer service and lack of phone number is a joke All of the problems could have been avoided I cannot believe I referred people to your company I placed an order of over 150 to receive my waygu beef and also had a reward I purposefully went over that amount to get those add ons You were out of my preferred chicken and sent me an email that needed to be responded to within an hour Of course no phone call because why call me I m just expected to magically see an email I did happen to see it and responded with follow up questions I requested someone to call me but they didn t They just decided they were going send the other anyway I again told them not to and to please call me to discuss I wanted to know when my chicken was likely coming in but nope They just proceeded Then I told them again to not send Then a person finally called me and I told him my situation I thought we were on the same page but nope The chicken is on its way So when you recalculated my order with the alternate chicken it came to under 150 and now I don t get my beef or reward I told the person on the phone and again he said we were going to stop the order and wait He said the computer automatically took away my rewards I again ordered that much to get the rewards He said he was stopping and calling me today but nope Order will be here today The fact that a company this large doesn t have a phone number is ridiculous Also I never got my referral bonus to add insult to injury I m done with you I appreciate the good products and want to support small farms but I don t want to support you or your horrible customer service

Be aware when you order frozen items

My box arrived with no ice packs or anything to keep the contents cold at least I was at work and my bf decided to save the situation and put everything in the deep freeze I contacted Crowd Cow CS later same day to report what happened but there was no support at all for what happened and Nina kept repeating same robotic answers within her emails I had to throw the food away because it smelled as well

I have been using this service for a

I have been using this service for a while now I canceled my membership because of the poor customer service experience I canceled a turkey order because it was going to the wrong address I reached out to them and it was useless They have an excuse for everything to not refund my money When you can t reach a live person that s not good They still won t refund my money because it was a perishable item Then they said I canceled the item to soon It was 11 06 plenty of time to cancel it I will not use there service anymore They just don t want to cooperate with you There s always an excuse of why they won t refund your money Beware when you sign up for this particular company

They are very expensive and difficult

They are very expensive and difficult to keep track of it you postpone a box when right on funds The only reason I m leaving this review is because after postponing a box as far out as I could and then forgot about postponing again the box was delivered and left on the side of the road next to my mailbox rather than at my doorstep as they have done in the future So not only could I not afford the box I got which was my fault for not keeping track better all the fish was thawed and I had to trash it This is not for those who may have occasional financial issues Just go to your local butcher and seafood market

Their customer service is very poor

Their customer service is very poor When I changed my delivery date I was billed for an additional order that I did not want I had changed my delivery order in the past and this did not happen When I contacted customer service they did not care They are very expensive and I would not ever recommend them to anyone

Meat is Horrible and the other options

Meat is Horrible and the other options are equally as bad I spent 250 on a 4 bone Prime Rib that was mostly bone and the meat was HORRIBLE I ordered a small Lasagna for the non meat eaters and I ve never had any Lasagna that bad DO NOT ORDER FROM HERE