Crownandcaliber Reviews

Wish I could give them a lower score

Wish I could give them a lower score First sent in a Rolex Datejust they made me an offer on that I was trying to sell When received they tell me they are not interested due to dial discoloration No problem it s 26 years old The problem was they kept one of my links Finally reaching someone they tell me not likely but we may have made a mistake Then I received a receiving report they made up that showed the lesser amount of links Go on really Anyway after I requested a receiving video they then offer me 150 for the missing link Fair price What if I didn t know or press the issue Next I tried to purchase a Rolex Explorer No communication so I missed the 500 sale Gee thanks Then after bargaining with them a bit I tried to buy a Rolex OP 34MM Guess what they changed the price of it by an increase of 700 while it was in my shopping cart Guess their bargaining wasn t going to cost them after all Yor may be asking why did I persist Ah the power of an In House Store Credit which was a whole other horror story You do business with this company successfully you have a high likelihood of being struck by lightning Good luck

Atrocious customer service and unethical business practices

I previously rated them 5 stars but since they were bought by Hodinkee service has gone down the tubes I ve bought and sold a little over a dozen of high end watches to them over the last few years I even had a relationship manager The last couple of transactions have been brutal Previously they ve never once changed a quote after inspection however the last two times and coincidentally after they were bought out they ve reduced a quote by 500 saying it needed a new strap a strap that I sold afterwards for 400 privately guess it wasn t in that bad of shape after all and outright pulled an offer on a very high end piece starting that it required a regular service The piece was 20 years old which they knew before I even shipped and not to mention that I ve sold them much older pieces which required more even servicing in the past The worst part is that emails are never answered anymore Even when you call in and they say they ll get back to you they don t Had a shipping inquiry and they never bothered to even call me back Service was good before it is non existent now Don t waste your time there s other companies that deserve your business

Disappointment

I purchased a Rolex during a one-day sale event Crown and Caliber then referred my information to their investigation company that verifies my information Since my shipping and billing information was not the same they canceled my order based on the recommendation of that company Disappointment

Reversed Offer and a Lost Watch

I was offered a sum of money for a beautiful watch that was just recently serviced After agreeing and sending the watch in it took 2 weeks for Crown and Caliber to send an email saying they have rejected the watch No reason was given The watch was then sent back to me before I verified the address where it required a signature After all of this the watch is now making its way back to the company with no delivery date in site This is now going on 5 weeks and I am out my Omega watch or money for it This is not the old Crown and Caliber

Buyer seller beware

Buyer seller beware They are shady and a bit crooked Sent my Omega in with original box They decided they didn t want the watch in on trade and then returned the watch without my original box Made some excuses about how they don t inventory boxes etc Thief s

I sure wish I had checked reviews

I sure wish I had checked reviews beforehand They claim to pay with check but then say only store credit And I have broader suspicions about their business practices as well

The Jokers of Watches

The Smarter Way To Buy Or Sell A Watch What a joke I bought a diamond Cartier tank from Crown Caliber and they offered me store credit to buy another watch from them AND 1k LESS than what I paid for my watch I wore the watch once They shouldn t advertise that they buy watches and they should change their motto to accurately reflect their company For example The Dumbest Way To Buy And Especially Sell A Watch is much better They should also rename their company The Jokers of Watches

Charged for expedited shipping but NEVER shipped

Just learned that the reason the watch I bought from the Hodinkee shop on October 9th that I also paid extra for expedited shipping is so far a spectacular failure because Crown Caliber is responsible for shipping the item Despite having ZERO problems with my first purchase zero information has changed FYI a little over a week prior I received a shipping notification email on October 10th but then discovered that my order never shipped out and the carrier never received it Zero legitimate explanation for this so the 2-day shipping I paid for was wasted stolen due to laziness and or incompetence and 4 days after placing and paying for my order in full they have yet to ship it out AVOID at all costs Waste of time and money