Cruaoutdoors Reviews

Replacement Gear Assistance

Viki was quick to respond to my questions about replacing a lost piece of equipment and provide a timely solution She communicated well and kept me informed during the entire process

Best camping gear on the market

The Culla range is truly unique and high quality Highly recommended

Good after sale service

I had astronomical delivery fees from UPS Crua was whiling to help out to offset the fees Simply wonderfull Can t wait to try the new tent Thanks

Jesse is awesome

Jesse our representative was super helpful and supported Jesse met every expectation you will want from a customer service personal

Efficient customer service

Although we had a hiccup with the order the Crua team reacted in an efficient and courteous manner Great customer service and that reflects on the whole company

What a great way to sleep outdoor

What a great way to sleep outdoor I think this is one of the qualitative outdoor sleeping camping equipment one could use in any weather condition Wish to have the opportunity to buy another cocoon for my sister

Next level support

I m from Sweden but will write this in English I bought the Duo Maxx and Culla Maxx I had a problem with the Culla s inner poles specifically the back wall pole as it was nearly impossible to insert the pole support Viki showed me a trick she s been using She sent me a personal video It was a very out-of-the-box thinking however when I tried her method I shaved off a chunk of material because the fit was very tight for me Viki asked if I wanted a new pole that was slightly shorter but it was with a shipping fee to Sweden for 17 I just cut the pole by 2 5cm and that fit perfectly Viki said You know what I ll send you the pole anyway without charge It s to be 2cm shorter than 110cm originally Awesome girl and her voice is nice to listen to lol

The service rep listened to May issue

The service rep listened to May issue and promptly looked to find out what may have caused the billing issue

Thoughtful follow-up and immediate

Thoughtful follow-up and immediate action The essence of great customer service

Fast response and solved the issue

Fast response and solved the issue without more direction thanks