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Based on authentic user experiences
Margaret Ann O Callaghan
6730 reviews
N/A
10 months ago
Gemma at Customer Services was Fantastic
Gemma at Customer Services was fantastic Nothing was too much trouble and she sorted out our problem perfectly I highly recommend her service and would add that she is a fantastic member of the Cruise Nation team
Jeanette
6730 reviews
N/A
10 months ago
First class Customer Service from Kimberley
Had a couple of queries regarding our upcoming cruise holiday Very quick and helpful response from Kimberley at Customer Services Went back for further help and again very quick and helpful response from Kimberley Delighted with the service that we ve had
Sheila Cook
6730 reviews
N/A
10 months ago
Jemma the Cruise Nation Star
Jemma was the perfect customer care expert - what a breath of fresh air Very friendly helpful and knowledgeable She put my mind at rest regarding our flight reservations which I had tried to establish with your flight department
Tracey BALDRIDGE
6730 reviews
N/A
10 months ago
Scott was amazing
Scott was amazing from the time he answered the phone until the final confirmation email was sent We waited for the call to be answered which took about 15 minutes but that is the only negative Every question we asked was researched and answered We changed our options a few times but never felt it was too much for Scott He was helpful knowledgeable and polite A pleasure to book with Thank you
Lindsay Richards
6730 reviews
N/A
10 months ago
Spoke to Kimberley yesterday
Spoke to Kimberley yesterday what an amazing employee Based on our recent experience with Cruise nation we feel you should either clone Kimberley or make her head of training This would previously have been the standard of our experience of staff with Cruise nation Unfortunately Kimberley is one of the exceptions to our experience post booking these days She was just outsanding
Lingramar
6730 reviews
N/A
10 months ago
Used Cruisenation a few times
Used Cruisenation a few times Very friendly and efficient staff Every question is dealt with quickly and efficiently Jemma has been particularly useful in finalising some details of our cruise
Ben
6730 reviews
N/A
10 months ago
Booked family holiday with Scott
Booked family holiday with Scott Loads of knowledge about the destination and which hotel was best to stay in Always on hand to answer and questions and assist family members adding onto the booking
Maggie Leatherday
6730 reviews
N/A
10 months ago
Thank you Janine
Janine in customer serviced was so helpful and friendly when I called with a query and was very quick to answer my question Thank you Janine
Helen Mackenzie
6730 reviews
N/A
10 months ago
Great Customer Service
Kimberly was amazing at sorting out an issue I had overlooked Very helpful and it didn t appear too much trouble unlike some experiences where by you feel a nuisance for calling Thanks for being so diligent
Craig Butler
6730 reviews
N/A
10 months ago
Jemma was extremely efficient and
Jemma was extremely efficient and reassuring when handling a problem with our booking with MSC and got it sorted for us This is the first time we have used Cruise Nation and we will definitely look at booking another cruise with them in the future