Cssc Reviews

11 days and waiting for my card to be topped up

Just like Maria previous review I used the top up card to pay for Costa back in December after numerous phone calls and emails it took 13 days for my card to be topped up Should have realised once bitten twice shy but no I bought a new card and this time 11 days have passed by and still no credit on my Costa card so far two emails and one phone call and apparently it s being looked into

Don t do it

Don t do it it s not worth the hassle and stress Mrs Pickle is not pleased with how I spent my evening trying to fix this mess I m in shambles The Daily Mail will be hearing about this Mr Pickle

Not what it used to be

The only reason I am giving 1 because 0 isn t an option Cost of membership has gone up but discounts and service has gone down 3 recent incidents my card did not re-load because it had corrupted but it took them 4 working days to tell me and after my card was rejected for payment my new card wasn t re-loaded so again when I went to pay I wasn t able to and it took over 2 weeks to rectify that and only after I went on Twitter and my card then got re-loaded twice and when I notified them to let them know they cancelled my card so that I couldn t use my own portion of money on it They could ve given me the option of using my money first so that I wasn t inconvenienced since I had been good enough to tell them about it Absolutely appalling and as a final thing the website is far from intuitive or user friendly I would never again recommend anyone join the scheme They should take some tips from Blue Light Card on getting decent discounts for its membership Truly disappointing scheme and service

Awful and getting worse just spoke to a

Awful and getting worse just spoke to a girl on the phone who was so rude and totally unhelpful as never listened AVOID at all costs the site is worst than ever

Terrible

Terrible I bought a 75 voucher I got to the checkout and it was denied I had to pay using my card I called to ask for a refund and told I couldn t have it I had to wait until they investigated They gave me no time frame as to how long with would take

Do not sign up

Re-activated my account couldn t log on Phoned and emailed all reactivated they said and new DD set up So they ve taken their fees but I still can t log on 5 emails later only 1 responded to which says phone us Now on day 4 of making over 10 calls a day to try and speak to someone phone rings out and then disconnects Two emails to them saying please cancel and refund me - no response Shocking service Edit the email address you have provided is not accepting incoming emails Please could you provide an alternative email address as I still can t get through on the phone

Big Team Challenge

I have been a member for over a decade Participated in a number of events in my early years and volunteered to run events myself Since Covid the offer has dropped off and I have been too busy to volunteer as often as it can be a big time commitment The reason for my 1 star review is the farcical CSSC Big Team Challenge They offered a free OS maps subscription to those who took part But without telling anyone the number of free subscriptions were capped When I applied for mine I was told the limit had been reached However the CSSC Big Team Challenge had been open to non-members along with this offer So CSSC may have been paying for this benefit for non-members while not honouring it for their own I raised the issue with the CSSC contact but no-one from CSSC could be bothered to get back to me

I have been a loyal member for over a

I have been a loyal member for over a decade built up a considerable Cashback sum - went to get this it s gone Lost a lot of money I can t afford to Contacted the company who operate the scheme who failed repeatedly to answer my queries about where it has gone after weeks numerous emails including a sales pitch about how much I could save insulting given I ve been robbed told they d suddenly decided to activate their 12 month automatic cancellation of Cashback policy even though my Cashback didn t meet this criteria so very random members were informed but I don t recall this cannot find any emails to verify this - surely more direct contact should ve been made for those with larger amounts I contacted CSSC after email went unanswered limply told sorry cancel via your salary provider Cashback is lost Robbed All well good to say you can save money but used to get things like tastecard as part of membership which has gone Kew isn t accessible for me so will get my discounts elsewhere