Ctc-uk Reviews

I ve found CTC easy to deal with and

I ve found CTC easy to deal with and there product training was second to none They have a renewable solution for every situation which I personally think is the best on the market Plus the technical back up is fast and efficient from well trained people

High Quality Heat Pumps

A great company that have a wide range of quality products and are competitively priced we have been using CTC since 2009 and they are extremely reliable bits of kit If you were to speak to any of our customers that we have installed a CTC product in their home over the years they would not have a bad word to say about them 100 Recommended

Quality products

A quality range of products backed up with quality training and accreditation Technical support from Igor is second to none and always has time to chat on the phone

Complaint Regarding Persistent Product Failures and Inadequate Support

Complaint Regarding Persistent Product Failures and Inadequate SupportIn late 2018 two systems were installed in near-identical properties These systems failed to function properly for the initial few months requiring numerous visits from a CTC Technical Manager Despite repeated attempts to resolve the issues including one incident where the manager fell from a ladder and caused further damage by pulling pipes down the problems persisted Approximately six months after installation the cooling module in House A failed and was replaced under the supervision of the CTC Technical Manager Over the next four years both systems consistently underperformed resulting in cold homes during winters an inability to fill a bath more than halfway and repeated failures of sensors and heat plates In 2024 the cooling module in House B failed and required a two-month wait for replacement A second cooling module was installed in September Shortly thereafter the cooling module in House A failed again and was replaced with a third module in November On Christmas Eve the second cooling module in House B also failed As of now we are awaiting a response from CTC Sweden as no replacements are reportedly available in the UK The repeated failures prolonged delays in obtaining replacements and inadequate performance of these systems are unacceptable and warrant immediate resolution UPDATE PENDING

CTC Air source heat pumps

We have been supplying and installing CTC heat pumps for a number of years now Excellent company to deal with excellent technical knowledge Phones always answered promptly Will be using again in the very near future will not hesitate to recommend

Great Technical support team

Great Technical support team they really know their products have great uk stock of spare parts when required though the CTC product range is so reliable it rarely goes wrong I would say the most reliable heat pump brand I have worked with Nice controller which is both informative to an engineer and very user friendly for the end user

Sought some advice on our GSHP and had

Sought some advice on our GSHP and had the pleasure of Igor visiting educating us on the workings of the pump and changing settings to work more efficiently Post visit Igor followed up on numerous occasions to check all working well and answered any further questions I had I only have positive things to say about Igor - superb customer service

Excellent service from start to finish

Excellent service from start to finish with great products and superb customer service

The CTC customer service team excels in

The CTC customer service team excels in answering technical questions about their products They provide quick knowledgeable and clear responses ensuring customers can resolve issues and maximize their heat pump systems performance Their professionalism and expertise make for a highly satisfactory customer experience Thank you Igor for your help