Ctronics Reviews

I got one of there CTIPC-720C security

I got one of there CTIPC-720C security cameras To find out it has no cloud storage And keeps going off line I have tryed to reinstall it to no avail As it still has no cloud storage and keeps going off line and can t get it back on line when I try Have contacted after sales To only get an email at 9am in the morning asking for information That I then supply to get another email the next morning at 9am asking for yet more information to again supply it to get a 9am email This has gone on for days now Gess I will be sending it back Witchnis a sham as it looks an excellent cctv camera they need better after sales team to sort things out fast and not mess customers around

I have been through hell trying to get

I have been through hell trying to get customer service help My Camera will not pair C-tronis has not been reputable 3 months of circle jerk No satisfaction

Bullying charlatans AVOID AT ALL COST

If only I d looked at Ctronics reviews on Trust Pilot before I bought one of their cameras Faulty from day one back in May Too many back and forth emails to count Even though after many tests and proof of the results from me as per their requests with a battle they ve acknowledged the camera is faulty Will they make a refund No First of all 15 compensation and they suggest I give the camera to a friend or use it in for business THE CAMERA DOESN T WORK Camera cost 99 99 Yes fool me and they want to give me 15 Replacement is now their solution No thanks Shop was called UK Ctronics Surely based in the UK I thought Easy to pick up the phone if I needed help setting it up Again fool me Shenzhen in China My techy brother came to sort it out He nearly had a TIA trying to get it to work He then brought his 22 quid camera which included a 256gb micro SD card and it worked PERFECTLY Ctronics have given the most bullying customer service experience of my entire life and I m very old Every peavish email started with kisses and hugs - too weird for words Anyone else thinking of doing business with this company should STOP IMMEDIATELY The whole process has left me so cross and thoroughly disappointed People who know me know I don t do cross Despicable company They shouldn t be allowed to trade in the UK

Worst camera customer service company Avoid

Worst camera Worst customer service Dishonest marketing I bought from UK Ctronics expecting it to be IN THE UK with support from someone in the UK Guess what It s a CHINESE company with support in CHINA from a bunch of loons you can only contact by email with replies AT THEIR CONVENIENCE Emails start with kissy emojis or sad face emojis Most unprofessional They have eventually acknowledged my CCTV outdoor dual band WiFi camera is FAULTY in an email but refuse to give me a refund I bought it via PayPal payment and have escalated it to a claim Ctronics response I have not been in touch for technical help even though they offered help I m sick of risking them and jumping through the tech teams check hoops After a whole string of emails they ve agreed by email that the camera is indeed FAULTY They have told PayPal I need to pay postage cost BACK TO CHINA to even be considered for a refund Thieves liars charlatans for the worst purchase I ve made in years Loses connection lags either no or random notifications when nothing s moving Only sends notifications when the phone is unlocked even though all settings say it has priority to send push notifications at all times even when the phone is locked Won t recognise SD card Constant noise when either on mike or speaker Buy from this company at your peril I m beyond angry with Ctronics They have stolen my money and continue to screw me all for a 99 9920th May purchase of a dud camera It s July tomorrow and I don t have a functioning camera I m seriously questioning the positive reviews they post on their website 99 99 from the supposed UK store but about 30 quid on eBay and Amazon How can a multi billion pound corp exist

This is the worst camera system I ve

This is the worst camera system I ve ever worked with It worked fine for six months then it went down I never could get it back up no matter how many time I reinstalled it They should be taken off the market

Ctronics you won t believe it

This is not only the worst camera in the world but the worst customer service Bought camera a few months ago took a bit of getting used too Then saw the picture was blurred thought it was water on the lens but then discovered it was moisture inside Contacted customer service Without boring you I was basically told to take the back off the camera to let moisture out WHAT But don t do it on rainy days I can t believe this utterly ludicrous advise where are their heads at Not on this planet that s for sure

Do not buy from this company

Do not buy from this company They have offered me a 30 pounds refund for a 200 pounds camera And only overseas address to return the product The worst ever company existed

It has taken six months of stories and

It has taken six months of stories and delays for Ctronics to NOT replace a faulty camera under their three year so-called guarantee Their cameras are tricky to configure the easy setup procedure never completes necessitating a confusing and lengthy manual setup that also does not always complete I would avoid this brand if I were you

4x 5MP camera CTPIC-275

I bought 4 camera s from them the CTPIC-275 5MP Bullet camera s from Amazon and they are actually nice for average use The picture quality is good during the day altough it has issues with direct sunlight and average during the night but still get s the job done Quality Price compared they are really good The customer service was a bit slow but lately 2022 it has much improved and I got a rather quick response from them and the firmware that I needed to upgrade the camera s Seriously if you want an affordable security camera Ctronics is your choice I am only lacking POE on them then they would have received an extra star