Ctyres Reviews

Terrible customer service will not use again

I purchased some tyres through Ctyres co uk last week and waited for the 2 days that the website states as general delivery no tyres delivered so thought fine will send them an email Sent them an email asking for expected delivery and tracking to which i had no reply so I gave them a call to be told that they didnt have stock of my original order I got given a choice of a more expensive alternative and that they would honour the same price as my original order which i thought was good of them so i held on i was also told that the delivery would be latest wednesday and that i would be sent tracking Tuesday this never happened and no tyres delivered I called to find out what was going on with the order again Wednesday afternoon to be told that they werent sure if they were in stock which i reminded them the reason the alternative was offered was because they were in stock After being told that they were magically in stock and i was given the excuse deliveries are slow as the tyres now require boxing for shipping I was again promised that i would be sent tracking that afternoon which surprise surprise never happened Sent another email making a complaint on the thursday and explaining that i required the tyres by Friday so i either required tracking or if they werent able to ship to refund me Tyres arrived today finally not in boxes as they said before was now a requirement I am still waiting on tracking or any kind of response to either of my emails Customer service is terrible as a customer i dont expect to have to keep chasing a company to find out what is going on with an order or have to call to find out items arent in stock a week later and be fobbed off with excuses just be honest Would not recommend and will not be using again

dont buy Toyo tyres from them

Not in stock laying they tried to conntact me about fitting station the Hendon Central Tyres on Parson Street in London told me to come and when I came they didn t have tyres I ordered and wanted to sale me their tyres and charge me for fitting as they never ever heard about ctyres and they are on their web as fitting place dont t trust cone artists

Lost order no stock and at the moment no refund

Didn t bode well when I have no email confirmation of my order Then the Customer Service line wasn t answered except by an automated system asking for a security code Finally had an email response to say that the order had been lost and requested the order information again No response Had to phone the support line again This time it was answered and I was informed that they didn t actually have any stock for my tyre Promised to refund me immediately and send a confirmation email Still no refund or email Avoid at all costs

waited 2days for tyres so emailed them

waited 2days for tyres so emailed them they offered me a diffrent tyre as mine wss out of stock yet it took me to send the 1st email im currently waiting for money to go back in my bank aint got much hope of it being anytime soon will never use again

I ordered two tyres size 215 45 R 17

I ordered two tyres size 215 45 R 17 and received email that they didn t have this in stock now will be able to supply me So I call them and requested a refund The same afternoon I received the delivery of Tyres the tyres were wronge size I received 195 40 R 16 instead of the size that I ordered 215 45 R 17 Immediately I call them but my calls were not answered I also sent the email but haven t received reply these sellers are suppose to know that 16 inch tyres can not fit on 17 inch rim Be warn do not buy from this seller as they only get your money

One star as this is minimum set up by

One star as this is minimum set up by trust pilot Order made on 2nd of August to find out 5 hours later that tyres out of stock Despite cancelling the order over the phone and three emails theyve send tyres but not the ones I ve ordered They ve send G rated tyres Until now no refund and no contact from so called company I ve made about 50 phone calls and I ve sent few emails regarding my refund and still nothing Avoid avoid avoid Bunch of scammers

Don t use this

Don t use this Order 4 tyres they came back withS now I m sorry to advise the tyres you have ordered are mistakenly listed on line with the incorrect brand and description and price We are unable to fulfill this order 5 days later no money no tyre s

Incredible poor service DO NOT BUY from them

i ve ordered 1 tyre like 2 weeks ago i ve got no email from them for about 5 days when they dispatched the product One week later from theyr last email they sent me a new email saying that the parcel will be late in that moment i ve canceled the order I have no idea how the return works as no one is responding the phone there is no address in they policy where to send the product they are no responding the emails or calls