


Based on authentic user experiences
Laura Pereira
6734 reviews
N/A
5 months ago
Scam company avoid at all cost
This company took my money and sent the incorrect bobble head As pointed out in reviews on sites like productreview com au they send the product before sending through their final proof photo When you complain they offer a 10 refund even though their policy states a full refund if the wrong item is sent they never actually send the refund They don t speak English so complaining over e-mail is an absolute headache They clearly use another company and are the middle man so have no control over their products They claim to be an Australian company but are actually located in Hong Kong Scam company avoid at all cost
Chris Sinclair
6734 reviews
N/A
5 months ago
YOU MUST MAKE SURE THIS COMPANY HAS A
YOU MUST MAKE SURE THIS COMPANY HAS A PHONE NUMBER AND CALL THAT NUMBER Scammers are simply creating A fictional website that s very similar They scammers are based out of the states They will take your money and you will not receive anything you will receive a receipt but from that point on you will not hear from them again
Karina
6734 reviews
N/A
5 months ago
HOW DO YOU STUFF UP SOMEONE S RACE
I ordered this bubble head back in October 2020 for Christmas 2020 the first one was lost in transit apparently I have just received my second order which I had to pay an extra 25 for shipping and they have completely stuffed it It looks cheap and poorly made The beard looks like it s been scribbled on with a pencil And to top it all off it s white My friend whom I had this made for is black HOW DO YOU MISS A PERSONS RACE After all the drama of getting it in the first place I cannot be bothered sending a back and my friend has accepted it with my apology
Jason
6734 reviews
N/A
5 months ago
Terrible item not what was purchased arrived damaged and customer service was terrible
Ordered a bobble head the non bobble head arrived very damaged box was wrapped in a bag and looked as if it has been kicked from China to Australia All of the previous reviews are correct Terrible customer service
Shan Mcilwraith
6734 reviews
N/A
5 months ago
I placed an order and did not received
I placed an order and did not received any confirmation email Tried to call and email them multiple times but there is no asnwer
Vinod M
6734 reviews
N/A
5 months ago
Do not buy
My original purchase was okay The second one is not The woman has a witch s nose with a big bump at the end I complained and was told they do 3D Cartoonization there s no such word No apology No refund No recommendation from me Beware
Nada
6734 reviews
N/A
5 months ago
Horrible product and the worst customer service
Horrible product and the worst customer service ever The doll looks nothing at all like the photo I sent them there is no resemblance to the person at all They constantly ignored or missed my requests for changes then ended up going to final production off a proof they had not even sent me for checking Even though I could evidence through the chain of emails that the errors made were on their part they refused to provide any refund or correct the product unless I paid an additional charge absolute fraudsters and scammers I even have an email where they flat-out bold-faced lied to me For a company that claims to be Australian it would seem from their emails that English is likely a second language Don t go near this company they are an absolute disgrace
Sonia
6734 reviews
N/A
5 months ago
They use a scam courier company AVOID
Ordered on December 4th Paid express delivery These guys use Needletail Logistics for their delivery The courier company send you multiple emails saying that the address is wrong or that they attempted delivery A quick google search will reveal all you need to know about the scam courier company Contacted bobbleheads who said they will send the package directly when it has been returned That could be months from now Ordered this product over a month ago and still no end in site DO NOT USE custombobbleheads com au
Consumer
6734 reviews
N/A
5 months ago
SCAM ALERT
SCAM ALERT Never received my order All I get are fake emails asking for the same info and telling me my delivery failed I ll be taking this up with consumer affairs
Sara
6734 reviews
N/A
5 months ago
Don t waste your money
Shocking they have such a high rating on TRUST PILOT They have a great idea a great artist but form the artist to the final product the process just goes downhill and the final outcome is just disaster Don t waste your money