Inspired Print-On-Demand Custom Product Fulfillment | CustomCat
Based on authentic user experiences
Ho ng Xu n
6727 reviews
N/A
1 year ago
Bad service
Bad serviceAutomatically delete a customer s order without notice if the customer does not detect it the order will be lostContacting support staff is not resolved
GHan
6727 reviews
N/A
1 year ago
Maybe they ve improved but
I wasn t going to write a review trying to give the company the opportunity to right an obvious wrong I was aware of their short order cancelation window 1 hour to make changes or change your mind is not industry standard but CustomCat had come recommended so I trusted the referral Setup went well and according to their production wizard my product immediately went into an in production status All good right Not They had just started a new process for printing that is better than DTG Reading their website before submitting my work I was aware of the new technology However there was no mention of production issues or potential delays They advertised it as up and running and there was no option to choose DTG as a printing process I was working in a tight window to get a set of tshirt proofs to a customer so I submitted designs so that I would have an extra week for any experienced delays Normally it takes less than 4 days even during busy times to get printing done Long story short After 5 days and no movement within their system I contacted customer support No answer for 2 days The customer service response noted that they were having production issues It was going to be longer than the normal 4-7 day turn around time They stated that they had a learning curb with the new process - something that was advertised as being up and working Since I needed my designs in a hurry by now I asked them to cancel refund my order since they couldn t provide the service No refund because the shirt was in production and past their cancellation window They said they could refund my shipping only which they haven t done and donate the shirts This was not and is not an acceptable outcome I am hoping that no one has this experience with them I did get one shirt from a separate order placed on the same day The shirt arrived over a month after the order was placed in production The quality was good BUT I ended up placing my production orders with a competitor - better service prices and product Lesson learned
Rob N Heather
6727 reviews
N/A
1 year ago
Their products are awesome - Customer Service Is Not
Their products are awesome their prices are descent but the strength of a company comes with their customer service and Custom Cat s customer service is absolutely horrible My Locker The response is the slowest out of the 5 POD production partners that I work with Their responses are unprofessional and exhibit a lack of company knowledge As a business-to-business company Custom Cat must increase their standards in order to compete It is unfortunate that the frontline personnel that handle their business correspondence offset all of the hard work and professionalism they have with the manufacturing side of their business
M Maletta
6727 reviews
N/A
1 year ago
Tried very hard to make it work with
Tried very hard to make it work with this company but after spending hundreds of dollars on samples and customer service inquiries I gave up Products were good quality but print quality was horrible and inconsistent Customer service ranged from very good for the first experience to waiting for over 4 business days for a reply Their website says response within 1 business day I have since found a company that is quite the opposite and will not be using Custom Cat as a supplier
Mr Winkler mrwinkler
6727 reviews
N/A
1 year ago
Just signed up today
Just signed up today And have already encountered nonsense The site keeps telling me my password is incorrect I click the forgot password reset it The site says password incorrect This infinite loop of ridiculousness must be a sign that I shouldn t even be fooling with this company
Mark
6727 reviews
N/A
1 year ago
Prices keep changing
Prices keep changing and they re not going down I am being charged 20 dollars for a t-shirt now and 25 if I cover shipping for the customer Front and back There is no room for profit here Nobody is going to pay 35 for a thin below average t-shirt It may be different if the shirts were of high quality and thick but they are not
Jay
6727 reviews
N/A
1 year ago
Great printing quality but TERRIBLE support
Great printing quality but TERRIBLE customer service Its been over a week and no response from them on the 2 pieces that they messed up in my order I have submitted the issues on their web forms twice emailed them 3 times and left 2 voicemails over the week ZERO RESPONSE from them Support your customers or lose them
Tony Mac
6727 reviews
N/A
1 year ago
I have started to pick up a sales now
I have started to pick up a sales now in my etsy store and have 100 on time delivered to customer rating on etsy I have had repeat purchases from customers delivered on time no problems If you have a question Custom cat will always get back quick to me Customcat has a paid membership that would suit someone getting 20 sales a month or so And a free version the paid sub gets a few dollars off t shirts and customcats other products Witch would leave a bit of breathing room for more profits but if you have the free plan there is still room to make profits They have shirts starting at around 6 US and a little under most of their shirts for quality and are around 12 00 US to 19 00 US and even better quality depending what you want They have products fulfilled and out to the customer really quick The delivery is one of the cheapest if not the cheapest i have found out there personally If a customer buy s more than one item depending on what is it is are charged only 1 50 us each other item or so you can see their shipping rates I would put my money on custom cat to look after my E business with fulfillment I am glad i used Customcat give them a go Customcat also offers digiprint a vibrant print
Al Don
6727 reviews
N/A
1 year ago
My god these lot are literally the
My god these lot are literally the fastest printers out there they are so fast that they had my item printed and sent before I even got to it in my etsy store and the quality of their Digiprint is next level your customers will definitely thank you and leave a review