Customcruisers Reviews

Been waiting for parts I payed for 4

Been waiting for parts I payed for 4 months ago I ve now been blocked on Facebook no reply to emails or messages Scammer

Waiting for FULL refund

I ordered an item 29 65 off Custom Cruisers DHL tried to deliver it but no one was in Heard nothing from DHL for a couple of days so arranged with one of their online reps Courtney to pick it up from local DHL depot On the day I was picking up parcel Ben from Custom Cruisers called me and asked why I ve sent the item back to them I explained that I was supposed to pick it up after work tonight DHL has sent it back please refund I emailed him a full copy of my Messenger conversation with Courtney to prove without doubt that the return was all on DHL s part not Custom Cruisers fault My refund was 14 03 Custom Cruisers has charged ME 15 62 for postage both ways I spoke to Mike from Custom Cruisers on the phone and asked to explain part refund He explained it s not the fault of themselves or DHL because I should have been at home to receive the package He ll look into it and call me back He emailed me back saying he would refund in full A couple of emails and a couple of weeks later Still waiting

I have used this company in the past

I have used this company in the pastGot a set of handlebar grips after 2 months the rubbers on the grips started to wear away I told this company about the problem They just weren t interested in doing anything about it The owner doesn t give a poo

Ordered a Toyota Troopy nothing sent no communication

Ordered a Toyota Troopy no email at all checked Spam contacted them no reply possibly this is just a rip off

Custom Cruisers AKA Adventure Motorcycles

Custom Cruisers also operates as Adventure Motorcycles Having had bad experience with CC I have been determined never to order from them again but have made a mistake of ordering from Adventure Motorcycles on 27 07 19 My order was acknowledged and money was taken out of my account on 29th Never heard anything from them so on 7 08 I send them email asking where are my goods They claim that order was delivered and left with neighbour As I live in gated community that is impossible as there would be no one to let them in Additionally neighbour they claim goods have been left with has not been there for over a month due to being in hospital with terminal cancer They have so far failed to address my claim for refund and are basically ignoring my emails

Ordered Kuryakyn 8818 adapter mounts

Ordered Kuryakyn 8818 adapter mounts Was sent 8825 by seller for some reason Returned the mounts for a refund recorded which seller has received was also told I would be refunded the return postage Seller has an odd obsession in continually telling me that the 8818 which I purchased from a different seller now will not fit my bike etc The 8818 fit the bike fine Politely asked for the refund but have instigated a Paypal case now as seller is dragging their feet I wont be buying anything from them again Update been refunded purchase price but not return post as promised Received yet another explanatory email about the 8818 adaptors from seller Please stop emailing me your info is incorrect and not wanted by me Will be putting seller on my email block spam list Please STOP emailing me 28-03-24 Seller has now decided to refund the postage using an e-cheque for the original amount and the postage to presumably delay the refund as long as possible Took 10 days to get my main money back via Paypal Avoid this seller likes to play games it seems

Bloody awful company

Bloody awful company I placed an online order for a part 5th August but nothing arrived I sent an email yesterday 13th asking its whereabouts but got no reply So I called first thing this morning 14th and spoke to their office who promised to call me back They didn t call back so I called at 14 50 and was told We can t get hold of that part at the moment Zero communications I could scream Have Custom Cruisers no shame Disgraceful company - stay well clear of them

Online - Out of stock no communication tried to charge me extra

Had a horrible experience with Custom Cruisers Purchased a driver backrest via their website About 2 weeks later I checked on my order to be told it was out of stock I waited a further handful of days to then be told they could not send without me paying an additional 25 freight to what was advertised on their website Rather than honour my purchase they refunded my money All up a big waste of time and little to no care factor from the sales staff Buyer beware

Never arrived don t respond to enquiries

Bought a forward control extension kit that they claimed was in stock After processing payment they marked it as approved for backorder with no ETA and they do not respond to emails They list some great stuff but if they still exist avoid them like the plague