Customframesolutions Reviews

Do not order from Custom Frame Solutions

The items that were sent were poor quality and disassembled I cut my finger attempting to assemble The acrylic does not fit into the frame They would not issue a full refund

Mediocre quality ans misleading

Mediocre quality ans misleading marketing on their website Received a defective item and the return process took about two weeks to get to a return label Pricey for the quality they provide Very sassy customer support and driven by emotional mood than professionalism Frame corners do not align by over 3mm and frame is bent up to 1 2 and ich which was qualified as a minor touch up issue by the customer support For a 72 USD frame without any glass this is an unacceptable quality See further reviews from truspilot and other platforms

Stay away from this company

This is the worst company I have ever dealt with If you want a cheap junk of a frame order here If you want quality or good customer service look ANY where else I bought a frame which comes with no glass no backing and you must put it together yourself it was horrible the corners would not stay together I tried to contact them good luck can only send e-mail guess they don t want to hear all the complaint I had to wait for a responds for a long time Finally they reached out to ask me to send pictures really Then they told me to send it back and I would have to pay return shipping cost myself plus they would charge me a return fee because they could not re-sell it so I ask them why would I spend my money to send it back so they can just put it in the trash I can put it in the trash myself I have not yet received a reply CONSUMER BEWARE THIS COMPANY IS TRASH DO YOURSELF A FAVOR AND GO SOMEWHERE ELSE OR JUST THROW YOU MONEY IN THE TRASH I did not even want to give it a star

Make sure the address is correct

I had ordered a custom frame but while checking out I mistakenly entered the wrong shipping address I contacted the company multiple times through calls and emails seeking their assistance but instead of helping me they blamed me for the mistake talked over me and made the situation worse As a result I had to contact UPS to find out what was going on I filed a claim but unfortunately the company did not respond to UPS s requests for additional documentation This issue has persisted since November 18 2023 I don t think I ll be ordering from them again Although the initial mistake was mine the company s lack of assistance and eagerness to shift the blame onto me made me feel unsupported and frustrated

Low quality Unassembled

I got 4 pieces of poor quality wood a plastic bag of hardware and no directions for 200 This was impossible to put together What a rip off Go to a frame store It will be cheaper

Workmanship is terrible

Workmanship is terrible Return Policy Terrible Went into it thinking it would be fine Big gaps on the corners which means the cuts were done incorrectly Didn t fit the picture Lost 100 dollars The hassles they put you through to try and return it aren t worth the effort Thank god I did a small picture as a test first I have 4 picture to do The wood was fine but craftmanship terrible

The frame was not a 20 square

The frame was not a 20 square it was 20x20 5 Also the corners didn t match up so if you hammered in the cheap plastic connector it wasn t flush That happened for my identical frames 35 x47 and 20 supposed to be a square They were so difficult and it would have cost too much to deal with Buyer beware they take no responsibility and make you pay and go through a huge hassle when they mess up

DO NOT PURCHASE FROM THIS COMPANY

DO NOT PURCHASE FROM THIS COMPANY The craftsmanship is horrible and if you want to return it for a refund guess what they keep 30