


Website Security Software (2023) | How to Secure Your Website?
Based on authentic user experiences
Jay Kay
6730 reviews
N/A
1 year ago
what a bunch of cowboys they
what a bunch of cowboys they say they will help and fix your site but not until you sign up to there monthly progress of 9 is a con steer clear of these cowboys
tim r
6730 reviews
N/A
1 year ago
Poor service slow ineffective and way too complicated
Don t normally tend to do these type of reviews but decided to add this in the hope it might help others when looking at getting help fixing their website A customer told me that my website had a page showing an image and music and hacked by darkshadow with it coming up to the busiest time of the year for me it was very stressful to hear this so I googled and found that comodo offered to fix my website for FREE I signed up after being re-assured that they would remove the hack and get it fixed very quickly in a few hours what actually happened was nothing like I was told It took 3 days continual phonecalls often at un-reasonable times of the day and at the end my website still wasn t totally fixed Their service relies heavily on the user doing most of the work and running their scan software If you don t understand ftp php ssh which I didn t then it s very confusing and a little unnerving If you are non technical my advice would be to look for another service that does all this for you rather than using comodo They use indian call centers chat operators and whilst the people I spoke were polite they just didn t get it that I needed help understanding the various technical terms and processes they used It wasted 3 days and having a hacked busy site showing hacker content for 3 days after being told it would be sorted quickly was extremely stressful The joke was that after they failed to sort my site they tried to up-sell another product to me to keep me protected So in summary if you need help fast and are non technical look elsewhere there are better alternatives I ended up going to another site who cleaned the whole site very quickly and all I had to do was provide my hosting info - they did the rest
Eddie Lopez
6730 reviews
N/A
1 year ago
Horrible experience
I started getting some ugly deceptive site ahead messages on google chrome when I accessed my blog After some research it was due to malware I found Comodo cWatch service I know the company for other security solutions and since they claimed they would clean my website for free I decided to give it a try I setup an account and entered my website details After a malware scan I received an email that malware was found and my website was now clean I said great let s see if the message went away well actually the whole website went away now it won t load at all I contacted support and their response was your website now have 0 malware if it can t load you should contact your hosting provider Really You broke my website and then refer me to my hosting provider It s like having an antivirus that wipes your hard drive every time you get a virus and then their support says your computer is now clean go ahead and find someone to reinstall your OS Be very careful with this service so you don t end up like me
Ronaldo Silva
6730 reviews
N/A
1 year ago
Horrible service
Unfortunately I did everything right so the site told me how to set up your service but it seems that your free plan is not free That way I changed my nameservers to point to cwath But what you hear is that my positions on google fell because of this service junk
Pen Deen
6730 reviews
N/A
1 year ago
Terrible didn t do as was promised Had to get help elsewhere
Terrible This is not an option for a hacked website owner When you are basically having a website down with all the stress - these guys expect you to monitor the process take their calls at random times and talk to you as if you are stupid because you don t understand their terminology Don t offer a service that says you will fix a hacked site in half an hour if you can t do it and even worse require the site owner to spend hours of his time getting involved Yes they say free - but that s because they want you to take their protection service for money As my mom used to say You get what you pay for If you are serious about your site as I am and need help when it s all down - use somebody else I did eventually after 48 hours of chaos stress and upset I managed to get somebody that knew what they were doing
Lynn Freedom
6730 reviews
N/A
1 year ago
Worst experience
Worst experience my entire site disappeared I wasted hours of my life with tech support only to finally disable all their protections and then my site came up Do not give them your cpanel information Do not connect your site with them They kept saying it was on my end As soon as I went through and unchecked all the protections my site worked again
S westie
6730 reviews
N/A
1 year ago
Dont do website security with this
Dont do website security with this company they mess around with your meta tags and you loose your ranking with google and then your website becomes slower It was a nightmare and then you have to tell customer services the same thing 10 times they are all foreigners with not much english had to tell them where the problems are as I have built several websites dont go with this company they dont care about your website and its problems
Ruel Samuels
6730 reviews
N/A
1 year ago
Big Disappointment
Simply put technical support is virtually non-existent I was left with the impression in the beginning before signing up that they would take care of all technical issues so that I would not have to worry about such matters Now I realize that solving technical problems are solely my responsibility Wish I could get the company s money back
Neb MacIver
6730 reviews
N/A
1 year ago
Awful company
Awful company Didn t fix my website phoned me multiple times asking the same questions I had already answered via email Didn t reply when I then said the problems were still there Communication was terrible and led to my entire website coming offline A complete waste of time and money I wish I had used someone else from the start
Helen Atkinson
6730 reviews
N/A
1 year ago
The customer service is EXTREMELY slow
The customer service is EXTREMELY slow and unhelpful I asked multiple times for a refund and it was not provided Really awful website layout and the malware scan does not work because they provide no help on how to find out the bloody FTP credentials Waste of time