Cwatch Reviews

Horrible experience

I started getting some ugly deceptive site ahead messages on google chrome when I accessed my blog After some research it was due to malware I found Comodo cWatch service I know the company for other security solutions and since they claimed they would clean my website for free I decided to give it a try I setup an account and entered my website details After a malware scan I received an email that malware was found and my website was now clean I said great let s see if the message went away well actually the whole website went away now it won t load at all I contacted support and their response was your website now have 0 malware if it can t load you should contact your hosting provider Really You broke my website and then refer me to my hosting provider It s like having an antivirus that wipes your hard drive every time you get a virus and then their support says your computer is now clean go ahead and find someone to reinstall your OS Be very careful with this service so you don t end up like me

Horrible service

Unfortunately I did everything right so the site told me how to set up your service but it seems that your free plan is not free That way I changed my nameservers to point to cwath But what you hear is that my positions on google fell because of this service junk

Terrible didn t do as was promised Had to get help elsewhere

Terrible This is not an option for a hacked website owner When you are basically having a website down with all the stress - these guys expect you to monitor the process take their calls at random times and talk to you as if you are stupid because you don t understand their terminology Don t offer a service that says you will fix a hacked site in half an hour if you can t do it and even worse require the site owner to spend hours of his time getting involved Yes they say free - but that s because they want you to take their protection service for money As my mom used to say You get what you pay for If you are serious about your site as I am and need help when it s all down - use somebody else I did eventually after 48 hours of chaos stress and upset I managed to get somebody that knew what they were doing

Worst experience

Worst experience my entire site disappeared I wasted hours of my life with tech support only to finally disable all their protections and then my site came up Do not give them your cpanel information Do not connect your site with them They kept saying it was on my end As soon as I went through and unchecked all the protections my site worked again

Dont do website security with this

Dont do website security with this company they mess around with your meta tags and you loose your ranking with google and then your website becomes slower It was a nightmare and then you have to tell customer services the same thing 10 times they are all foreigners with not much english had to tell them where the problems are as I have built several websites dont go with this company they dont care about your website and its problems

Big Disappointment

Simply put technical support is virtually non-existent I was left with the impression in the beginning before signing up that they would take care of all technical issues so that I would not have to worry about such matters Now I realize that solving technical problems are solely my responsibility Wish I could get the company s money back

Awful company

Awful company Didn t fix my website phoned me multiple times asking the same questions I had already answered via email Didn t reply when I then said the problems were still there Communication was terrible and led to my entire website coming offline A complete waste of time and money I wish I had used someone else from the start

The customer service is EXTREMELY slow

The customer service is EXTREMELY slow and unhelpful I asked multiple times for a refund and it was not provided Really awful website layout and the malware scan does not work because they provide no help on how to find out the bloody FTP credentials Waste of time