Cwsellors Reviews

Worst experience ever

Worst experience ever Ordered a bracelet for my birthday and has been told that delivery will take place 3-4 weeks As soon as I paid for the item I received an email saying that it will take 2 5 months to deliver my order I contacted them numerous times but they ignore all the messages I still haven t received my item Never buy from this place It s a scam

Extremely disappointed with my recent

Extremely disappointed with my recent experience with CW Sellors I purchased an expensive watch which unfortunately did not fit well I was well within the return window and I promptly returned the item with their provided authorisation no However despite wearing the watch for only two mins to test the fit they refused to issue a refund claiming there are scratches and fingerprints on the watch It s concerning to see how other buyers have also faced similar issues with returns DO NOT purchase from this seller as their return policy seems unreasonable and unfair

Incompetent staff Service terrible

My wife s expensive watch stopped working so they collected it for repair approximately 12 months after purchase Watched fixed after a month so I contacted them via email phone for delivery waited in all day surprised when watch not delivered Spoke to them via phone explaining if it s not delivered on my specific date next time I would like a full refund there member of staff told me I wasn t entitled to a full refund I emailed again giving them another chance to deliver the watch Shocked when the watch wasn t delivered a second time Stay well away from using this company The staff are incompetent the service they provide is terrible

Im shocked how this awful company are

Im shocked how this awful company are still in business Discussting business practice I returned an item to them and they denied me a refund claiming it had wear marks on it When i didn t even take any plastic of it I notice other customers have complained about the exact same thing I ve now reported the issue to my payment provided I would highly suggest you think twice before giving them your hard earned money There customer service is simply dreadful

Appalling customer service

Placed an order for a Barrington 4 watch winder for 10 days we kept being told it was en-route from Barrington direct but when we called Barrington they said it hadn t been despatched as they hadn t received the monies from CW Sellor When confronted with this we were told that couldn t be case but they would look into it Needless to say we cancelled the order for a full refund and haven t heard a word from CW Sellor Don t buy from this company

Terrible Experience

Having bought a necklace for my partner last November as a Christmas present I expected the same level of service Unfortunately not on this occasion Placed the my order for a bracelet at beginning of November as soon as it went through I was informed by email that they didn t have aforementioned item in stock but would receive it within 3 to 4 weeks At end of November I emailed them requesting an update to be told that big shipment from supplier was in delay I found this strange and followed up a week later by phone was told not to worry plenty of time before Christmas and that I d receive package within a week or so I m sat here typing this having made an order to the supplier earlier as no one answering emails or phone from CW Sellors now And funnily enough I will now have the bracelet end of the week Fortunately I am dealing with Klarna and have requested a refund Hopefully I ll get more through them than some other reviewers have had on here For me what CW Sellors have done taken 2 instalments of payment via Klarna is tantamount to theft given they did not have items in stock I just hope people read this before buying from them Overall a terrible experience

Terrible company

Terrible company Ordered a Barrington Watch Winder that never arrived Lots of false promises about delivery but after 8 weeks of waiting I got bored and cancelled the order They blamed Barrington saying they were manufacturing it but I don t believe it Still waiting for my refund but luckily I paid on my credit card so will request a chargeback Their WhatsApp support is great until you challenge them then they just stop replying Emails the same reply at first then stop when they run out of excuses I d steer well clear

No watch and No refund

Ordered a sinn watch at the end of November from c w sellorsWas Promised a 2 week delivery After 2 weeks I emailed sinn to see what the hold up was Sinn said there was no order from cw sellors in and yet they have the sinn watch in stock and ready to ship Immediately after the sinn email I spoke to a cw sellor customer service advisor who informed me sinn was out of stock and were waiting for a restock of the watch and the order was in which was the total opposite of what Sinn was saying so I challenged him with my email and he had no answer Luckily I paid using PayPal so opened up a case which is going through now cw sellors never bothered responding to PayPal but at the very last moment cw sellors told me not to escalate it as it would take longer to get my refund through PayPal and they would refund me quicker in 14 working days No thanks ill let PayPal issue me my refund and will be a lot quicker and PayPal issued an immediate refund no case to answer Buyer beware as it seems they like holding your money- not ordering and not delivering your watch where do they stash your money whilst holding it and gaining interest i wonder Definitely Use PayPal if ordering from this company

Awful company

Awful company Made an order 7 weeks ago still not received it Being told excuse after excuse The discount is very tempting to order from them but if you actually want your order then I suggest you order it from somewhere else Yes it might be more expensive but atleast you will actually get your order