Cyclonemobility Reviews

Company cant be worked with I did leave a negative review but after speaking with again they are willing to work with customers unfortunately I thought they were but not if you speak with Terrance

Customer services diabolical Have had to update again as thought common sense prevailed billy decent and helpful Terrance not so After speaking with company again I must say that they are very helpful made be we didn t get of to a good start If you work with these guys they seem happy enough to come to a workable solution that best for both unfortunately have had to come back to update it again as said spoke with billy positive and seemed to want to help then on a follow call with Terrance all negative with a touch of arrogance They just will not sell products to customers without insisting on charging a fitting fee and they honestly believe they are only ones capable of fitting their products Unbelievable that they are not willing as said above I thought they might if Terrance answers phone I would personally hang up as it will be a negative call I believe he is owner of company or manger as always seems to be him saying can t won t and must be

Any spinally injured people DO NOT buy

Any spinally injured people do not buy from Cyclone custom made rubbish Over priced for poor quality materials and workmanship ship They will take your money and they don t keep you updated Also lies about the actual weight thus GMT weights at 12 6 kg WHEN I WAS TOLD BY THE GREAT TALKER SPENCER THAN IT WOULD WEIGHT MUCH LIGHTER THAN KUSHCAL CHAIR WAS IN I brought the so called premium backrest Lie again With awkward Velcro straps which again poor quality Not to mention the Velcro straps which to cushion sits on Just inconvenient having to try and tighten them terribly designed by monkeys I now have a curve in spine due to the backrest The frame leaves black marks on my kitchen door cupboards so I have to constantly clean them No thought or quality has been initiated when manufacturing these p ss poor chairs NEVER AGAIN WOULD I BUY FROM CYCLONE ALSO THERE GOOGLE REVIEWS ARE NOT TRUE IVWAS ASKED BY THE DELIVERY GUY FROM CYCLINE TO GO ON GOOGLE AND RIGHT A REVIEW FOR HIM BUT TEALLY ITS FOR CYCLONE AVOID THESE PLEASE THEY ARE GOOD AT TALKING AND LURING YOU IN 4 0000 is a lot to pay for cheap materials heavy frame and poor workmanship And poor finish

Absolutely rubbish service

Absolutely rubbish service I don t recommend them at all They r just scammer on disabled people I don t understand how their shop still opened they made a mistake on my wheelchair order which was delayed 2 months after it arrives I went to them for checking on the mistake they made the guy said to me this adjustment worth 800 but will do it for free for you to make it easier for you Excuse me You f made a mistake and it s you who to fix it Just completely rubbish staff They have no basic idea about disabled people But all they want is money I don t recommend them at all 0

If I could give zero stars

If I could give zero stars I would Last year we ordered a wheelchair for our son Alex through Cyclone Mobility We relied on their professional advice and measurements but when the chair arrived it was completely unsafe so unbalanced that Alex tipped forward face-first three times in just a couple of days A family friend who works in the mobility industry inspected it and confirmed it had been badly designed and should never have been supplied When we raised this with Cyclone we were first told we d have to pay to have it fixed even though it was entirely their error Only after pushing back did the owner agree to remeasure Alex and order a replacement chair at no extra cost promising an 8 10 week lead time After 11 weeks we had no updates and spent three more weeks chasing them with emails and calls that went unanswered Eventually we had to contact the manufacturer directly who told us there were production delays and the chair wouldn t be ready in time for Alex s important trip to Poland Throughout this period the Sales Director Dan repeatedly failed to return calls or provide information At one point we were told he was out of the office for a week only for me to walk into their premises and find him hiding in the warehouse After months of dishonesty poor communication and total loss of trust we demanded a full refund No family should have to fight this hard to get a safe wheelchair for their child

Excellent after sales service

We recently visited their offices as we were having an issues latching the chair Terrance the engineer were great very helpful They replaced something I think my daughter had slightly damaged adjusted the chair Also spent a bit of time encouraging a reluctant 16yr old to be more confident using the chair They also provided us with a printed battery travel certificate Also have just had a follow up call to check everything is OK

Excellent Service - Thanks

We ve got a Batec from them 10 yrs ago We always go back to them for maintenance and repairs if something wrong or not working We recently visited them to make repairs for our wheelchair and they did a great job Lucas their maintenance guy is always and readily available to help us on the day Thank you too to Terrance for his dedicated support and admin

A big purchase - so far excellent service from the distributor

A big purchase - powered add-on for a manual wheelchair We did our research on what options are available watched a fair number of YouTube videos by users and because it is important to be able to use the chair both with and without the power unit and to travel over considerable distance decided on the Batec Mini 2 which folds compactly for carrying in the car on flights etc Batec is a Spanish manufacturer with a sole UK distributor Cyclone Technologies Ltd The online reviews for a Cyclone mobility equipment supplier were very patchy but from our first telephone contact with the office of Cyclone Technologies Ltd through to the Widnes workshop visit to fit the Batec Mini 2 to a lightweight rigid frame wheelchair our experience was smooth and pleasant An extremely knowledgeable representative with first-hand insight into how wheelchairs are used by independent sporty people turned up at our SE England home and within minutes had disappeared into the distance with our family member en route to a local park These 2 Batec cyclists arrived before our car did and circled the area finding any hills and rough surfaces to put the Batec Mini 2 through its paces We discussed what was needed the Batec handcycle unit fitting kit and a new pair of wheels with offroad tyres For an existing wheelchair clamps fix the Batec docking bar to the frame Although online information is available and we are engineers to validate the warranty Batec suppliers must use Batec-trained fitters so we were happy to accept the offer of free fitting at Cyclone s Widnes workshop on the next working day rather than await their engineer s visit to our home a few days later - cost of home delivery and fitting would have been an extra 350 We felt we were in good hands The Batec appears to be a first-class product and looks good and Cyclone have been supporting it for a long time Our family member has overcome her resistance to adding powered support when this would be useful We feel this will provide greater flexibility and enable her to leave behind her car for some regular journeys