


Cycling Clothing, Gear & Accessories | Cycology Clothing UK
Based on authentic user experiences
Paula Hayden
6727 reviews
N/A
8 months ago
Cycology gear blocked me on social media
Products from Cycology are quite nice but beware if you have to return an item I returned an item just after Christmas using Royal Mail s trackable service and the instructions and address given on the website The tracking number showed it was delivered but Cycology denied receiving the item and I was given no refund This took nearly 1 5 months to resolve due to them taking a long time to reply to my emails I also sent a message on facebook and apparently I should have taken a photo of the package and had it returned to me so I could pay for return postage again Same FB representative then blocked me from replying to his her message They did offer me a credit to use on the site but to be honest the value hardly covers the cost of postage Shocking customer service - their attitude is rude and puts all blame on the customer Having read other reviews it appears I m not the only customer to have suffered in this way Luckily the item was not high value but I did pay for the return postage and I am much more upset by the poor attitude and service I received
B Careful
6727 reviews
N/A
8 months ago
Bought 2 items and returned one by
Shocking customer service that has even blocked me on social media so I can t name and shame Their delivery T C are not legal or correct I have not received a parcel they say was delivered but it s their responsibility until that parcel is physically in my possession and also they cannot instruct Royal Mail to leave my parcel without my consent They however claim all responsibility lies with the customer once sent Think they need to read up No response any more and offered a 20 discount on a replacement
Charles Donahue
6727 reviews
N/A
8 months ago
Poor quality and customer service
Bought 2 items and returned one by recorded delivery Never received a refund for the returned item Shame as I was going to purchase more from them I don t deal with shysters so will use other trusted brands Wish I d read other people s reviews first before giving them my cash
Amanda
6727 reviews
N/A
8 months ago
Nice product but abysmal customer
Nice product but abysmal customer service I d give zero stars if I could Inadequate address labelling so item was returned to sender 2 months later they ve stopped replying to my emails and no refund They had told me to order again which I did and same inadequate address but fortunately the second time I was able to sort and did actually receive my item BUT I would not recommend the to anyone despite the tempting product range
S Anon
6727 reviews
N/A
8 months ago
Woeful quality and customer service response
Awesome patterns but quality and customer service woeful Bought a Velo Tattoo and within two weeks of use the sleeves began to stretch and pucker Would NOT buy again and will be seeking legal recourse for a replacement shirt or refund
Sandra Rosenberger
6727 reviews
N/A
8 months ago
Terrible quality clothing and terrible
Terrible quality clothing and terrible customer service
Sam
6727 reviews
N/A
8 months ago
Terrible customer service
Terrible customer serviceInsulting and degradingNo interest in follow up support if need to return product
Roland Haimer
6727 reviews
N/A
8 months ago
Poor quality Cycology Gear Jersey
Bought a Cycology Gear TIJUANA MEN S CYCLING JERSEY which looks amazing Unfortunately it s quality is very bad After only one time wearing it and subsequent wash the stitching failed on several points and a tear appeared on top of the rear pocket even though I only carried my mobile phone without any cover In their response they even point out that their jersey is not as robust as others Perhaps they should invest more in their product development than their marketing campaigns so they could match the great design with great quality
JulieM
6727 reviews
N/A
8 months ago
Worst customer service
Worst customer service I had to deal with Our package did not get delivered and Cycology refused to reimburse us and to deal with their transportation company even though the latter confirmed in writing the package was lost This is never acceptable and even less so for products of that standard
jb
6727 reviews
N/A
8 months ago
Thieves
Thieves Package not delivered they don t care