


K p cykel och tillbeh r i v r stora Cykelbutik Cykloteket - Cykloteket se
Based on authentic user experiences
Tony Moroney
6732 reviews
N/A
5 months ago
Worst customer service- avoid
I purchased an electric bike from the V stberga location at the end of March When I got home and went for my first ride I noticed that the holder for the speedometer was cracked and falling off My Swedish speaking husband called the store to get a replacement and was told to bring the bike to the workshop He went in to the workshop with the bike having to remove all the car seats to fit the bike in and was told he needed to make an appointment for the workshop not just show up but was not told this on the phone He then makes an appointment for the following week and again takes the bike all the way to the store to be told that they need to order the part and it will take 3 weeks We wait 3 weeks for a call and no one calls My husband called last week and was told someone would call him back and no one did He called again today and was told that the part was never ordered I have now had this bike for 2 months and have not been able to use it because the holder is completely broken and I cannot access the speedometer It has been a nightmare dealing with this store and receing horrible and incompetent service I will never shop there again
Gerg Balogh
6732 reviews
N/A
5 months ago
Hustlers
Wrong info terrible customer service real hustlers saying one thing on the phone and another in store never gonna shop here again Just wasted 3h with this crap
shay peretz
6732 reviews
N/A
5 months ago
Order a product from them and they sent
Order a product from them and they sent the wrong one How can that even happen and now the product is out of stock
Alex McM
6732 reviews
N/A
5 months ago
Don t buy online
I ordered from them because they specified the fastest delivery time for the product I wanted they were by no means the cheapest Delivery took nearly two weeks and they sent me the wrong product After I returned the product they sent me a bill for postage Don t buy online from this store
Erika Weyner
6732 reviews
N/A
5 months ago
Don t care about the customer
Always too busy on the phone They forced me to email Then it took 3 emails to get them to understand they only sent part of the order I didn t want a partial order of a pair of socks with 59kr freight when I was missing the major item I ordered So now I have to go through their return process because after all the hassle they wouldn t even withdraw the freight This is the 2nd time this has happened I had no chance to cancel before they decided to send a partial order Never again I will even pay more somewhere else to avoid Cykloteket
Mark Lowry
6732 reviews
N/A
5 months ago
Normally I don t mind waiting a little
Normally I don t mind waiting a little longer for a product but in this case I was buying a birthday present where delivery time was an important criterion for me On the webshop s interface it said 1-5 days delivery time in the confirmation email it was 5-7 days It s well past that time and my parcel is still nowhere to be found Even after two email exchanges they still do not understand my problem that they cannot meet the delivery time I understand that they don t have something in stock but then they should put a corresponding delivery time on the website and on the confirmation email Disappointing Based on the one start reviews here they don t give a damn about this
Kevin Parkin
6732 reviews
N/A
5 months ago
After the company shiped packg to wrong
After the company shiped packg to wrong location and i asked them to correct it customer service told me that maybe i should make my purchase in store I recommend you avoid ordering here Waste of time and money Shop elsewhere
T S
6732 reviews
N/A
5 months ago
Worst customer service I have ever
Worst customer service I have ever experienced Unhelpful stubborn and blaming the customer We purchased a hammer speed race s stationary bike last week not at all a small purchase First use there was a metal wire thread poking out on the handle bars and I cut myself - clearly a lack of quality assurance On the third use the pedal came off from the crank shaft on the left side I sent a couple of images hoping for some helpful instructions to maybe come into a store with the crank shaft or some assistance from a warranty perspective The customer service rep Ludvig simply said that it was my fault as the bike was quality checked before and that I could just take the 40kg bike to any ordinary bike shop What a joke This will be the last time I shop at cykloteket I will actively recommend anyone avoid this shop
Piotr Madej
6732 reviews
N/A
5 months ago
I ordered a bike that was in stock with
I ordered a bike that was in stock with delivery time of 1-3 day to store I followed up 3 days later with customer support as I haven t heard anything They responded they need to check with a colleague and they will email me back I asked instead call me within same day I noted online the item and other colors of same item sold out So I called back and asked if there was stock issue for my order They answered then yes that indeed that was the case I asked if they could call me back before their end of day to provide me update as for me important was to purchase bike now and get it quickly I heard nothing back so I called 30 min before customer service line would close No answer and they were letting the line ring for the last 30 min with no response Then 3 min before customer support closes I get an answer via email pretending they are the first ones to raise the issue and advise my order is not available in supplier as this was a back-order in the first place Not transparent information via online and actuality Customer support not helpful and not thinking with the customer for solution or resolution Definitely will not support the company due to lack of reactivity and bad customer suppport Even if there is an issue I appreciate honesty transperency
Piotr Madej
6732 reviews
N/A
5 months ago
No response from order and when
No response from order and when customer service contacted it took 3 days for them to send an email