Cykloteket Reviews

Hustlers

Wrong info terrible customer service real hustlers saying one thing on the phone and another in store never gonna shop here again Just wasted 3h with this crap

Order a product from them and they sent

Order a product from them and they sent the wrong one How can that even happen and now the product is out of stock

Don t buy online

I ordered from them because they specified the fastest delivery time for the product I wanted they were by no means the cheapest Delivery took nearly two weeks and they sent me the wrong product After I returned the product they sent me a bill for postage Don t buy online from this store

Don t care about the customer

Always too busy on the phone They forced me to email Then it took 3 emails to get them to understand they only sent part of the order I didn t want a partial order of a pair of socks with 59kr freight when I was missing the major item I ordered So now I have to go through their return process because after all the hassle they wouldn t even withdraw the freight This is the 2nd time this has happened I had no chance to cancel before they decided to send a partial order Never again I will even pay more somewhere else to avoid Cykloteket

Normally I don t mind waiting a little

Normally I don t mind waiting a little longer for a product but in this case I was buying a birthday present where delivery time was an important criterion for me On the webshop s interface it said 1-5 days delivery time in the confirmation email it was 5-7 days It s well past that time and my parcel is still nowhere to be found Even after two email exchanges they still do not understand my problem that they cannot meet the delivery time I understand that they don t have something in stock but then they should put a corresponding delivery time on the website and on the confirmation email Disappointing Based on the one start reviews here they don t give a damn about this

After the company shiped packg to wrong

After the company shiped packg to wrong location and i asked them to correct it customer service told me that maybe i should make my purchase in store I recommend you avoid ordering here Waste of time and money Shop elsewhere

Worst customer service I have ever

Worst customer service I have ever experienced Unhelpful stubborn and blaming the customer We purchased a hammer speed race s stationary bike last week not at all a small purchase First use there was a metal wire thread poking out on the handle bars and I cut myself - clearly a lack of quality assurance On the third use the pedal came off from the crank shaft on the left side I sent a couple of images hoping for some helpful instructions to maybe come into a store with the crank shaft or some assistance from a warranty perspective The customer service rep Ludvig simply said that it was my fault as the bike was quality checked before and that I could just take the 40kg bike to any ordinary bike shop What a joke This will be the last time I shop at cykloteket I will actively recommend anyone avoid this shop

I ordered a bike that was in stock with

I ordered a bike that was in stock with delivery time of 1-3 day to store I followed up 3 days later with customer support as I haven t heard anything They responded they need to check with a colleague and they will email me back I asked instead call me within same day I noted online the item and other colors of same item sold out So I called back and asked if there was stock issue for my order They answered then yes that indeed that was the case I asked if they could call me back before their end of day to provide me update as for me important was to purchase bike now and get it quickly I heard nothing back so I called 30 min before customer service line would close No answer and they were letting the line ring for the last 30 min with no response Then 3 min before customer support closes I get an answer via email pretending they are the first ones to raise the issue and advise my order is not available in supplier as this was a back-order in the first place Not transparent information via online and actuality Customer support not helpful and not thinking with the customer for solution or resolution Definitely will not support the company due to lack of reactivity and bad customer suppport Even if there is an issue I appreciate honesty transperency

No response from order and when

No response from order and when customer service contacted it took 3 days for them to send an email