D2-store Reviews

I purchased the item as advertised

I purchased the item as advertised inclusive of taxes and was charged an additional 68 37p import tax I feel misled via original order and website advertisement Monty Nawaz

They never sent me the order number

They never sent me the order number with the details of the purchase The sizing chart is misleading i bought a 8uk which on their page says is the equivalent to a 8 5 us and it actually is a 9 5 us

I didn t receive any notification

I didn t receive any notification through email or message for the order I made at Jan 17th And I m still waiting for the package to arrive It s ridiculous Please contact me if you know any clue of the item I purchased- a nanushuka leather blazer

What I received was not what I ordered

What I received was not what I ordered I wrote to the support service for a refund and exchange for my order or return of shoes and a refund for delivery but no one answered my email

Received my item no problem but was

Received my item no problem but was charged 40 taxes and charges for a 130 pair of trousers D2 don t seem to cater for UK customers and new tax laws unlike 1000 s of online retailers in the EU who cover these charges There s no mention of this whatsoever on the website which is alarming and I was very surprised to receive this large bill from FedEx Furthermore I ve contacted D2 through the online form and have heard absolutely nothing back I d love to receive a reply and have these charges fully or partially reimbursed If you re based in the UK they may as well block our purchases as extortionate charges on top of your order means there s no possible reason to order from them even if a sale is on my reason for purchase

No response to my inquiry Bad communication

I have emailed you two days ago about a return and I still haven t heard back

I just received an extra bill for 38

I just received an extra bill for 38 for customs duties and taxes after receiving this item I would have liked to know that there is this charge to pay for british customers this has now become a very expensive purchase and would have been chesper to buy locally

Great people but customer service is not good

The people are very friendly and kind but the customer support is not the best i have been trying to return one of my orders and I ve sent countless emails without responses the ones that get a response are great but then they don t respond anymore This is a very stressful ordeal