Damianharriscycles Reviews

Frog Bike Search Over

As desperate as you ever can be for a bike First world problem and all that I contacted Damian Harris this morning for a specific bike After an hours digging he called me back having found exactly what we required We ordered it whilst on the phone there then Very happy We need to receive the order in the next 10-15 days which I am sure we will But I will come back and post my full experience upon receipt

Friendly staff great service thank you

First things first read what you will into the negative reviews but unfortunately in today s society of I want it all and I want it now there seems to be little understanding of the fact that we re in the middle of a pandemic which has affected supply chains the world over I wanted a Frog bike for my nearly 3 year old called into Damian Harris and subsequently found the perfect bike a Frog 44 in red which are hard to come by Damian and the guys in the shop were really friendly and helpful This is my local bike shop and I m so pleased to support an honest local independent business and I ll be back again The entire cycle industry has been completely swamped by the COVID crisis so maybe people need to exercise some patience Thanks alot for your help Ed

Excellent customer service and professionalism

I knew exactly which MTB I wanted to buy and so I bought the 2021 Scott Spark 910 model from their website Within 2 weeks I received the MTB professionally boxed and wrapped fully assembled and ready to hit the trails I highly recommend their customer service and professionalism And appreciative especially under the current tough and demanding conditions

Damian and the team gave superb service

Damian and the team gave superb service throughout sourcing my beautiful Scott Scale RC900 WC One of the first 2021 examples in the country delivered ahead of schedule and professional service throughout Would highly recommend

As promised an update

As promised I thought I needed to back up my first positive review The bike arrived just in time It took a couple of days past the full 2 weeks as stated by the shop but they left me in doubt as to the fact they were facing long delays so I cannot complain I feel it was delivered as quickly as they could possible have done so The bike is in perfect condition

Exceptional customer service

I recently purchased a Scott genius 900 tuned axs from Damian Harris cycles and I was overwhelmed with the service I received both from Mr Harris himself and his team I saw the bike at a fantastic price at DH cycles it was almost 2 grand more at all the usual retailers which I looked at I highly recommend taking a look at their prices before buying elsewhere The service was impeccable I called their 24hr service line and within 20 minutes I received a call back from Mr Harris himself who was only too happy to help me out reserved the bike for me and gave me a specific reference number so I could deal with the team the next day on the phone I had an upcoming group ride coming up and the team bent over backwards to get the bike to me on time but due to COVID 19 I and how busy they already were I wasn t expecting the guys to be able to accommodate me But I was absolutely shocked to receive an email from Mr Harris to say his team had managed to build wrap pack and ship the bike just in time to ship it to me The bike was so impeccably boxed their was absolutely no worries about it being damaged in transit which is always a worry when getting something so expensive delivered I can not recommend Damian Harris cycles and the team enough for quality of service attention to detail and their commitment to customer service Thanks guys

Top notch service

Good morning Damian and colleagues Here s a quick note to thank you for the amazingly professional set up of my new electric bike - it arrived yesterday and I ve had my first commute on it this morning It s ideal even the saddle was the correct height With lockdown I wasn t able to come and copllect the bike but you sorted out shipping which was spot on Top marks for the packaging too - perfectly protected I ordered a bike several months ago and you made it clear that it would be a while until it came in what with everything going on in the world Long story short I contacted you a few months after ordering and there was still no confirmed date for the bike that I originally ordered but you were able to suggest an alternative I know that you only sell proper bikes so I trusted your recommendation and it was spot on I bought this using the cycle to work scheme - again you were incredibly helpful about that too and that all worked without a hitch You won t recall but this sale was the result of Damian s helpfulness one rainy Saturday morning last November I came in for brake shoes for another bike and I asked about electric hybrids You took a good few minutes to show me the options available With hindsight I should have bought it there and then Thanks again for keeping going

Boys Mountain bike purchase - Brilliant customer service

Brilliant customer service from Damian Harris cycles First they found a bike for my son not an easy feat at the moment Delivery was really quick within a couple of days The bike was slightly damaged from delivery and they gave us the option to return or offered us a helmet Really easy to deal with friendly and helpful We will definitely be using them again

Excellent service from Damian Harris

Excellent service from Damian Harris Cycles Bought a bike online on Wednesday and it arrived two days later Considering that they are in Cardiff and I m in Kent that is amazing The phone communication was friendly and helpful They called to check sizing etc with me and even took photos to check I was happy with the colour The bike was well packed so no damage would occur I would really recommend them