Dancover Reviews

Unable to erect due to incorrect fixings- appalling after sales

The Pergola arrived with the incorrect type of jam fixings The 88 fixings that came were square instead of round and two incorrectly sized hinge-rings The Dancover representative made suggestions such as use a knife to cut a bit off to make the square jams round or put some oil on them After 5 months of getting nowhere with Dancover we purchased our own fixings The pergola cost 2 700 and eventually we were given a small refund of 75 for the inconvenience of not being able to errect the pergola for the whole of the summer Would definitely not recommend Dancover Date of experience 23 September 2022

Buyer Beware

I purchased a Livestock shelter from Dancover erected correctly in a field where it was to be home for my horse and donkey They managed to wreck it in around 6 months I suggested to Dancover that as a livestock shelter it was unfit for purpose they more or less blamed me for all it s faults and generously offered me 20 percent of all parts which had perished Clearly I declined Dancover have their own agenda when it comes to customer care which appears to be almost nil There is so much more to this tale but I wont bore you Let Buyer Beware be your watchwords

Sorry to say I I am appalled and shocked by after sales service

Sorry to say I was stupid enough to purchase a folding car cover with out reading other reports about Dan-cover my complaints are with after sales service I was sent 4 Boxes 2 were a right and a left side of the folding garage But I was sent 2 Left hand sides so they will not interconnect as both are male connections There were bolts missing and the door springs were bent and donot fit on the plate I found there customer service shocking and some times Rude I am an engineer a now have a purchase that I have had for 2 months and can not assemble and have asked written Telephoned emailed taken photographs and written reports that are totally ignored and have now put it in the hands to make a claim against the company their product was a total waste of money on my time how much suggest not to order from this company who advertise on Facebook I like the advert and was willing to give it a go I am no annoyed and angry that it simply takes someone with some common sense to send me the right hand side which is missing If you deal with them you ll find they do not help They not prepared to put right their mistakes and leave you with a product that says no use to you Sadly my words to the directors and Chairman you should be ashamed of yourself you ve let down so many people I am an honest and Fairman and I ve been treated badly Do not buy from this company You will regret it Rob Frost 28 01 2024 I will be taking action against you which will cost you far more than replacing the few parts that you sent by mistake

Under UK consumer protection law

Under UK consumer protection law Dancover must pay reasonable return shipping costs if the product they supply is faulty e g scratched or not fit for purpose It does not matter what Dancover s terms and conditions say - they cannot contract out of this law My credit card company upheld my complaint when Dancover refused to pay for the return shipping costs and only offered replacement parts which they then didn t send Appalling aggressive customer service followed by no engagement at all The behavior of this company needs to be notified to the relevant consumer protection bodies in Denmark and the UK particularly in light of the number of complaints on this site

DO NOT USE THIS SCAM COMPANY

DO NOT USE THIS SCAM COMPANYOrangery arrived promptly in the UK Subsequent delays due to UK courier This is the only good part Unpacked the frame for the orangery and checked all items off against the parts list in the instructions 1 Numerous parts mislabeled which created a great deal of confusion Parts with the numbers 6 9 mixed up or 6 s labelled as 9 s visa versa 2 Frame parts packaged together with no number ID s on them Very frustrating we were EVENTUALLY able to figure these out as the build progressed 3 As the frame was going up it became apparent that Dancover s quality assurance is absolutely non-existent Numerous vertical and horizontal parts without pre-drilled holes to allow fitting of further frame parts This left us with two choices - initiate a claim against them which would have led to weeks of delays or simply re-engineer the frame by drilling out where needed We opted for the second choice Whilst accurate measuring was done with a set square it still led to unsightly scars on the frame and removal of the protective finish There were also several captive threaded fittings missing which meant we had to go out and purchase additional nuts and bolts 3 Machine cut edges on the aluminum extruded frame were not filed down leaving very sharp jagged edges Had we not been wearing work gloves these would have caused injury without doubt More time wasted having to go get new nuts and bolts time spent filing down the edges 4 Factory fitted angle brackets and door hinges all had to be modified Brackets did not have all of the pre-drilled holes to allow for fixings Door hinges had massively oversized rivets holding them in place This meant that the glass panels would not slide down behind them We had to drill these out Again we had to go out find smaller rivets and carry out this modification ourselves 5 Eventually we managed to get to a place where the glass was to be fitted to parts of the orangery Upon opening the box containing the glass parts we were welcomed with thousands of tiny shards of glass Upon checking off the intact panes of glass against the parts list we eventually discovered that we were now missing 5 individual panes of glass The glass was not well packaged at all Simply placed in a wooden crate with the thinnest of approx 1mm foam inserts placed between the panes randomly and about every 8-9 panes Very very poor 6 Some of the glass panes do not even fit the frame Particularly some triangle shaped sections which are at high level towards the 3 roof apexes Whilst they do actually sit in the frame on the long length think hypotenuse there is an approx 2 gap Now bare in mind that there are approx 6 of these all with 2 gaps This renders any thermal effects of having an orangery redundant as hot air rises and will simply leave the enclosure 7 The instructions seem to have been generated on a CAD program by a dyslexic cat Very poor quality It s only the fact that i am a mechanical engineer and deal with these sort of things daily that allowed me to progress to where we are today 8 Customer service - or lack of it As we were building over the weekend i had to wait until the Monday to start a case with Dancover customer service Initially this was done online via their chat tool Incredibly ineffective The representative was rude dismissive and just not helpful Taking no time or effort to try to understand the issue Eventually after being passed through departments I had to then go through all of the specific details again only to be told after some time and waiting for any form of response that I had to email them 9 Emailing their customer services - initial automated response was in essence we will have a solution for you within 24 hours of receiving the complaint issue Now it can t be just me who d think ok great In 24 hours i ll have the replacement glass shipped out Nope 5 days later and despite numerous emails sent out by myself often with no reply I am still waiting for a resolution 10 It gets better - the morning after I made Dancover aware of ALL OF THE ISSUES they decide to remove our item from their website and stated to me when they eventually replied that they no longer stock this item Coincidence Perhaps But I can not help but think that the issues with this particular product were known in advance and perhaps our purchase was the final nail in the coffin for them in regard to this orangery 11 I suggested to them that I am happy to source the replacement glass myself to the same technical specifications as supplied - 4mm toughened glass and passed on the cost quoted to me and I also asked for a small amount of compensation to cover the cost of the additional costs of the fixings STILL NO RESPONSE STAY CLEAR OF THEM

Dancover Dancover co uk

Dancover Dancover co uk We purchased two of their Marquee s FT135939 which were not cheap 1395 00 vat each With carriage the total bill was 3 718 07 on 11 05 23 We only used one of them which collapsed 1st time it was used poles broke They are just not fit for purpose We were unable to agree to return them as they were arguing about refunding and it cost 500 00 to return them with no assurance they will refund us So we had no choice but to take them to court small claims But this UK registered firm 10148014 with a UK VAT registered No GB894563180 who s HQ s are in Cambridgeshire Have tried everything to stop having to go to court Initial the court said it was covered under UK law but have been convinced by the Dancover s lawyer on 22 04 24 that it should be under Parish Law That s right you heard correct - 18th century Parish law We challenged the court decision and pointed out that Local Government Act of 1972 abolished all Parish Law The court then on 06 06 24 changed the decision to now be under Danish Law as that s where they hold stock but it doesn t say on any website that they only abide by Danish Law So buyers be ware We have appealed the decision as advised by the C A B who have also passed the case to Trading Standards who are looking into it They both feel as we do that this is not how a UK registered firm should behave So if this company wants to be in the 18th century then lets consign them to it There are better companies and products than theirs See all the other negative reviews on here So unless you live in Denmark Don t buy off this company been warned

Awful rude customer service

Few years ago on recommendation from a business colleague we got two marques from Dancover for our event hosting needs This time round we were seeking a Folding garage for my new car and was contemplating their Flex Garage Folding Garage Car 2 6x5 8x2 1M Grey priced at 906 30 for members As my car is a two seater Mazda MX5 and it s doors are rather long we were concerned once we have backed the car into the back portion of the garage will the midpoint of the garage where the front portion of the garage is folded up against and resting upon prevent the door from opening I decided to use their chat facility to chat to one of their Experts to find out the measurement from the back of the garage to the midpoint I even uploaded a photo taken from their website where I ve purposely drawn in which measurement I was referring to The guy in the chat stated he don t have the measurement and he cannot find get it for me and when I asked if I could speak to someone to complain as I believe my request for this measurement is legitimate and crucial in order for me to be able to use the garage he immediately cut the chat off I decided to telephone and spoke to a guy from customer service who immediately gave me the measurement I requested but when I requested for the spelling of his name twice he refused stating his name is in their website and I should find it there My experience encountered with this company s Sales and Customer Service this morning has certainly shocked and definately revealed to me why I should NOT be proceeding with any further business transaction with this company and I will obtain my car garage and any further items from other retailers I ve emailed Dancover with a copy of the chat transcript and the photo of the garage with my scribbled measurement to endorse the authenticity of my displeasure to how we were treated Appalling

Lousy quality Lousy customer service September 2021 we ordered a large

In September 2021 we ordered a large greenhouse The delivery was incomplete and it was a huge hustle to get the right pieces The assembly also was a serious job Today 3 years later the whole cover UV resistant is cracking I contacted Dancover last week and their answer is absolutely one of the most customer unfriendly answer I ever received Dancover covers a 2 year warranty and they cannot accept the complaint For the rest no suggestions what to do how this can be solved no interest just go to hell There we are This company is simply a shame

customer service is ineffectual waited 3 months and still no delivery despite many promises

Ordered a greenhouse 3 months ago Given many delivery dates None successful The same product is advertised as available in 5 working days Sales customer services accounts and complaints depts are all equally inept Grossly inefficient