Daneurope Reviews

Dive incident - Dan no help whatsoever

I had a diving incident in the Philippines Here I lay in a hospital bed awaiting Dan to approve tests for lung expansion and possible further damage I am here in the hospital bed 3 hours nowJust to explain what happened so far Started the contact with them and it seemed quick they had a doctor call me telling me I need urgent testsThen they told me to call my travel insurance to let them handle it I told them they don t support dive incidents and that s why I paid for Dan gold package After this I had no idea where to go for the doctors tests I asked where do I go for them and they had no ideaI had to search around for a hospital ready to make these testsThe initial hospital chosen was closed for reforms so I asked the hotel owner which hospital is able to treat such injuries he suggested a hospital in Manila I called Dan and confirmed I would go there4 hours journey I arrive doctors worried to start tests and Dan tell me they never approved this hospital even though they did on loadspeaker and still 3 hours later they have not approved the testsI have received offensive emails from some staff there and am still laying here in the hospital without care the last one stated we cannot replace the emergency services An absolute disgrace

Very positive experience with DAN

When I had potential DCI-related symptoms after a dive trip one of the senior DAN Medical Directors was there on the phone to talk the issue through He was tremendously knowledgeable and reassuring and helped me work out the next steps - I would never set foot in the water without DAN at my back

timely and continuous assistance

DAN followed our case with empathy and at the same time in a very professional way very happy with them

I had a diving incident in Thailand

I had a diving incident in Thailand Koh Chang and DAN has been at my side from beginning to end They called me every two hours during the two days I spent in hospital disregarding the different times I received the best treatment I could have including the hyperbaric chamber and I did not need to take out a cent I knew they were good but definitely they surpassed my expectative

Many thanks

Easy to reach real qualities for listening and very good advise

highly recommended

I highly recommend DAN as your insurance As most people I got this insurance hoping I would never need to use it When I actually needed it in an emergency I was very positively surprised I highly appreciate the quick and easy way to contact the emergency hotline only needed internet their quick reaction and that I was directly communicated with a medical specialist in my language would definitely get insured with DAN again