Danjohn Reviews

Item I bought on holiday in June fell

Item I bought on holiday in June fell apart 10 months later Hasn t been worn much either Company not interested in assisting saying 10 months too long Ie they don t expect their goods to last So don t waste your money

United Kingdom customers be aware

I order a suit online for 209 99 When my parcel arrived United Kingdom DHL was asking me to pay 83 for custom duty Tax When I asked Dan John customer service that what if I change my mind about my order they said we will deduct 83 from your bill and refund rest They already have a branch in Westfield Stratford London when I went n like the suit but trouser size was not in stock So I thought I will order online They should mention this clearly before taking payments Now this suit cost me near by 293 Not happy

DO NOT BUY ONLINE

Avoid buying online from this store especially if you re outside the EU They don t cover VAT charges leaving you to pay extra fees something they don t disclose at checkout When we reached out for help they claimed it was in their policy which was simply not true The only mention of extra charges is for returns not for initial purchases Overall terrible customer experience They offer zero support or compensation for these hidden fees Save your money and shop elsewhere

Shrunken suit

I have bought a WHITE linen summer suit 70 polyester 30 linen and of course because it is white after wearing it two times it is dirty So as i usually do with all my suits I put it on delicate cold water cycle in the washing machine along with two other blazers from Zara which are always amazing after washing The suit is dry and A SIZE AND A HALF SMALLER Do not waste your money 180 down the drain at this moment and you are better off buying from other brands for much much cheaper and with much much better materials After a cold wash a suit should not be shorter two sizes It is up to my elbows almost

Appalling customer service

Appalling customer service Dan John opened stores in 2024 in the uk closed themby the end of Jan 2025 for what ever reason I had a right to a return emailed them to find a way and of course no response what so ever This Italian company should not be allowed to operate again in the UK

Fuyez ce magasin

Fuyez ce magasin Le personnel est odieux il critique les clients devant eux mais pas de chance nous comprenons et parlons italien Ce sur quoi nous n avions rien dit Le personnel est hautain et veut se jouer magasin de grand luxe dans une boutique o les chemises sont 30 euros Que ce soit chez Gucci ou Chanel vraies boutiques de luxe on vous accueille bien diff remment m me si vous tes habill s en cool Et oui au personnel de Dan John Venise l habit ne fait pas le moine Votre direction sera inform e -Run away from this store The staff are obnoxious criticizing customers in front of them but they re unlucky because we understand and speak Italian Which we said nothing about The staff are haughty and want to pretend they re in a luxury store where shirts cost 30 euros Whether at Gucci or Chanel true luxury boutiques you re greeted very differently even if you re dressed in cool And yes to the staff at Dan John Venice clothes don t make the man Your management will be informed

Will not buy from them again

Will not buy from them againI bought a pair of pants the pants themselves look very good the material is so thin you could almost see through the pants Returning them is not an option since they don t offer free returns and their return process was made not to be easy

Beautiful but

Beautiful overall and at a reasonable price 200 euros it goes without saying that we can not ask for 100 natural at this price it is logical On the other hand I think you can ask for something well-cut I ordered two different sizes for the pants to be sure the higher size fits me about size 50 but on both pants the same problem one leg of the pants is shorter than the other Only problem I had otherwise beautiful packaging well packed and a nice suit

Thanks Antonio Lecce store

At entrance I was a little searching but the crew gave me all the time to explore the very nice and comfortable store Antonio gave me good fitting and colour advice Thx