Dansk Boligforsikring | Ejerskifteforsikring | 20 års specialerfaring
Based on authentic user experiences
Karin Petersen
6731 reviews
N/A
10 months ago
God information
Good job thanks
Alvydas Deisadze
6731 reviews
N/A
10 months ago
Very bad experience up till now
After we bought our house within a few months the painting on the outer walls started to detach from the wall at an alarming rate It soon became clear for us that this was caused by moisture in the walls trapped behind cheap non-breathing paint applied to the walls just before the sale to fluff up the house As none of this was mentioned in the tilstandsrapport and repair of all the walls would be rather pricy I issued a claim to Dansk Boligforsiking we had signed an ejerskifteforsikring And then the nightmare began At first I got a simple mail telling me simply that my case was not covered by the insurance A standard tactic I guess I complained and DB sent a technical expert that came up with some hilarious remarks that really started to get me worried in regards to the technical expertise this company posesses I got another poorly founded denial So I complained once more this time to the Complaints department and they agreed that my case was covered by the insurance - an interesting plot turn They asked me to just find a painter and ask for an offer So I invited a painter to come and have a look - within seconds he found out that it was impossible to come with an offer as the walls were very moist and the paint would fall off again First the underlying problem had to be adressed A murer inspected the wall and came to the same conclusion So I returned to DB with this information and they sent a new technical expert This time at least the expert had the right expertise and he concluded that the walls were moist and that the only solution was to remove all the paint solve the causes of the water entering the wall then let the wall dry repair the plaster where needed and then apply painting of the correct type He also noted that DB would cover this they would just have to find out if they could hold the previous owner responsible for this or not Amazingly I finally got a new mail from the complaints officer that offered that a painter would be payed to fix the painting only on affected spots and that I would have to pay for the rest of the job if I wanted the entire surface to be repaired Which is in stark contract with previous information given by the technical expert And also no painter would ever agree to do this job as he would be responsible afterwards for having done this impossible job - without fixing the root cause the paint will fall off soon again What really irritated me as much as this whole story in itself is the slow and inconsistent communication with DB Of all the times I tried to contact them I hardly remember a single time where I would reach the right person directly and even responding to mail seems to be too much of a hassle for DB So typically what would happen is that I sent a mail - no response of course then a week -or even two- later I would call - the person would not be available - I leave a message via the receptionist and only then I usually got called back I am disgusted by how DB is handling my case and I would warmly recommend people to find another ejerskifteforsikring UPDATE - reply to DB s response 12 2 2016 Dear Mie I must admit that this is the first time in my life that I engage in a public debate in this way but at the same time you guys at DB are really really good at insulting your customers - so allow me to indulge you with some replies to key elements in your post You mention that you do not recognize my presentation of the case I guess this is what you write when you have not much better to say I presented the case using facts and written correspondance to which you have access as well The only event of which I never have seen any written report is when your technical expert was on site So suggesting that I misrepresent the case is pretty impressive Vi tilb d i juli 2015 at d kke en reparation og yderligere unders gelser af huset har ikke vist noget st rre skadeomfang end f rst antaget As to the first part I invited a painter to make an offer but he refused because the paint would inevitably detach from the moist walls again as I wrote in my first post - try reading it again Also to repair only a few spots will never solve anything as long as the underlying error is not adressed properly No self-respecting painter will agree to do this as he will have responsibility for the job going forward As to the second part - it is simply not true that the extent of the damages has not increased since the first investigation If you would just have a look at the pictures taken previously and compare them with the current state then it s obvious that many more bare spots keep appearing and the existing ones increase in size In time most of the paint will disappear So next point Vi kan derfor kun opfordre til at der sker udbedring i l bet af sommeren iht vores teknikeres anvisninger The murer whom I contacted previously has asked your technician to be clear on exactly what he should include in the offer He asked this by mail on Feb 1st and to this day has not gotten any reply Which also brings us back to my last point neither the murer nor me who once more has tried to reach out to your sagsbehandler has received a reply so far What a disgrace I am still looking forward to hearing from you and will update this post as things evolve For now as a customer I can do nothing else than to voice my disappointment and advice people to stay away UPDATE May 2016 We have now reached an agreement where DB will pay for the repairs That at least concludes a 16 month battle which started with a no and ended with a yes but I fear that more surprises are yet to come - such is my level of distrust Even though we now have this agreement I cannot say my experience as a customer has changed a lot If you re in a similar situation then stand your ground And be very patient
Henrik Schmidt
6731 reviews
N/A
10 months ago
Do not even consider this as an option
We have had a really bad experience with DBF We had to change our gasfyr which was rotten and dangerous to use VVSer that inspected the fyr gave an estimated price They took the estimated price and calculated the compensation from it It turned out it was more expensive as it was not possible to find anything cheaper They refuse to recalculate the compensation and asked me to write a complain We wrote them and will wait for an answer Thanks for wasting our time DBF The word insurance looses its meaning having Your name by the side We will never recommend DBF to any of our surroundings Update The complaint was sent in more than 2 weeks ago I just got a reply from a person responsible and ONLY because I have had called DBF and asked for a status His reply was he will look at this case and get back to me It means no one have had ever looked at the case yet What is more when I have called DBF the secretary was so incompetent as she could not answer me the simple question as of how long approximately it takes to handle a complaint case If they have deadlines on when it has to be looked at If they have any statistics on how long it takes to handle a simple case Her answers were I don t know I don t know I don t know How come such people get hired
Dmitry
6731 reviews
N/A
10 months ago
Extremely slow and unresponsive
Dansk Boligforsikring is one of the most unprofessional service providers I have ever met You will need to give them hardship by saying that you will enter a bad review on Trustpilot dk in order for them to reply on a damage waiver We acquired a house where there was no documented report on a damaged floor construction As we quickly understood that the construction under the floor was rotten we renovated the whole floor at a cost of approx DKK 200 000 From this amount we asked for the insurance to cover only the replacement of the underlying construction concluding DKK 50 000 We saved the rotten parts and contacted the insurance company We provided them with documentation and cost-splits It took almost a year for them to finally pay us DKK 8 000 which after their charges became DKK 3 000 You could ask yourself in what northern Europe country DKK 8 000 covers even a fraction of a floor construction work It certainly does not in Denmark Concluding the above do not even consider insurance from Dansk Boligforsikring It is a complete waste of money
Daniel Z
6731 reviews
N/A
10 months ago
No responsible and not even reply
Dansk Boligforsikring is extremely unresponsive and slow in processing the case We were recommended to take an insurance policy with them by a sales agent When we run into a problem with our house we opened a case which was about two month ago And since then provided all requested documents We were informed processing takes up to 10 weeks from the inspection date - but the problem is that no inspection date was suggested to us And despite our multiple attempts to schedule an inspection the company is saying that they don t know when it can be arranged Part of the house is unusable in the meantime Very frustrating and unhelpful behaviour on the part of Dansk Boligforsikring
Marat
6731 reviews
N/A
10 months ago
Never use them if you are house buyer
House owner change insuranceDansk Boligforsikring DB is very attractive for house sellers because of insurance price but completely useless for house buyers You better pay a bit more and select better reputed company and you will see reasonable approach with assessment of cases and considerations Just look rate of negative reviews here I may guess most of them the house buyers In short about our case We started bathrooms renovation project and during implementation it was found that water installation is illegal When we called DB chosen by seller of our house as cheapest on market they informed that they can send their investigator in 12-14 days only and assessment can be done in some weeks after as they are super busy Can you imagine to stop big renovation project for so long It will cost more in additional expenses than you will get coverage from insurance And therefore we finally decided to go further with price given by plumber in specific offer to change those pipes Just side note in comparison we have had case with another insurance company once and they sent their investigator next morning after we called them And assessment was done just in one day Finally after some weeks we got result of DB s assessment just e-mail Predictably negative They are arguing that this change can be done cheaper in another way within self responsibility sum And by the way no evidence supporting their view with scope of required change including reference to market prices for repair work which by the way vary a lot from area to area was provided Therefore we have to just rely on their own speculations about technics of repair and fair repair price when we have provided dedicated offer from plumber which they simply void Never saw such strange way of case handling assessment when we were dealing with other companies So again if house seller offers you to use DB because of their price do not accept Just a pay a bit more and chose better company and that will benefit you than pay less and get nothing And also look compliants statistic on web side of anken vnet for forsikring Dank Boligforsikring is negative champion there for number of years
Daniel Z
6731 reviews
N/A
10 months ago
They respond better on Trustpilot than their system
They respond better on Trustpilot than their system I have been living in a house which has the problem the rainwater comes into my room every raining day for a year Wait for a proper answer to repair my wall But they only give their judgment one time and never listen to me Never had a conversation by email or phone call As they think a used house should have this feature So please prepare some buckets and mops when you buy this insurance Please let me share my story for the story of on the report I reported there is water remains on the outside wall looks so weird They came to check and replied No worries it is just a painting issue Small things are not covered by us A month later the rainwater comes into the room at the same spot I contact them and shoot a video for them They come and found some hidden damage They replied It is on the report when you buy the house We will never cover this In conclusion they firstly ignore you and try to shirk and finally they can conclude it is already on the report anyway
Talha Sheikh
6731 reviews
N/A
10 months ago
Never ever buy insurance from them
Never ever buy insurance from them This company is a fraud and should be reported to authorities as soon as possible I am taking necessary steps to highlight the fraud they are commiting in media and reporting them to regulators so this company can stop cheating innocent people I bought an insurance from them last year and after few months I suspected that at some spots water is coming in from roof I called them and they said they can t help me as I don t have a clear proof and I should come back when I have a clear proof like a video where I can show water dripping from roof So I waited and when I wrote them again with a clear proof they said I should have reported earlier and they can t cover now as the problem is because of me The problem is not in tilstandsrapport and by all means it should be covered but they refuse it simply They have dragged me for months sending people for isnpection and refusing I have compained but it s been months and no one has gotten back despite repeated attempts They are fruad I would love to oragnise a campaign and see this company closed
Can
6731 reviews
N/A
10 months ago
I can not be recommended
I can not be recommended They are by no means helpful rude to talk to over the phone We got a consultant out to assess a hidden damage where the consultant just said you do not know anyone who you can give a bottle of red wine so you can get it fixed JEG G VER DEM -5 STJERNER HOLD JER V K
Daniel Z
6731 reviews
N/A
10 months ago
Rain comes into my house from wall not covered
Please someone help me out here I bought the house and the water comes into the room from the wall during the rainy days during the first spring but this is not covered by the change-ownership insurance This is of course not in the house report who will sell a house saying there is a problem that rain will visit your room every rainy day IF these kinds of situations are not covered I can not imagine something they may cover