Darren Phillip Matching Clothing for Dogs Humans
Based on authentic user experiences
Melanie
6737 reviews
N/A
5 months ago
Lies and unsent orders
Like others I have placed orders and had issues The first order I placed with them was cancelled as they had no stock despite me placing the order within a minute of the product launch Other orders have been slow to arrive but the latest one takes the cake I placed an order a month ago and am still yet to receive shipping details I ve contacted them multiple times and been told something different every time First I was told my order was going out that day then I was told there was a delay in loading tracking details then I was told that orders would be processed by the end of the following week then I was told all orders had been sent and then I saw the instagram post that all orders would be sent by yesterday Mine still hasn t been sent and they have stopped replying to my emails They have publicly stated that they knew there were issues with their website and ordering system prior to orders being placed As someone who works in system implementations I have no clue how they could get things so wrong Being lied to is one thing Going ahead with a sale when they know they won t be able to fulfill the order is another thing all together
Justin Bergeron
6737 reviews
N/A
5 months ago
Be careful purchasing anything from
Be careful purchasing anything from this company After helping them move product internationally they stuck us with a large bill of duty and tariffs as well as freight charges because they claimed they did not know there was duty tariff on clothes from China to the US They won t return emails or calls
Ruby Schroeder
6737 reviews
N/A
5 months ago
Truly the worst customer service ever
I wanted to believe in Darren and Philip s after hearing such great things from friends but my experience has been nothing short of heartbreaking I placed an order in September excited to receive my product only to be met with disappointment I never got a dispatch notification and reached out only to receive an automated reply about delays When I followed up they refunded me and promised to send the dressing gown But I didn t want a refund I just wanted what I ordered Weeks went by with no updates Frustrated I contacted them again and received an email from their manager Lachlan who assured me my order would be posted in two days Yet here I am months later still waiting I ve sent email after email to Lachlan only to be completely ignored It s now December and I ve heard nothing since This has been such a draining and upsetting experience To say their service is bad is an understatement they clearly don t care about their customers I wish I could recommend them but I simply can t
sarah donegan
6737 reviews
N/A
5 months ago
Great experience as always
I have been a regular follower and purchaser of Darren Phillip products since their inception in 2016 Their products are fabulous quality and knowing I m supporting a small business here in Australia that has contributed in excess of 1 2 million to dog rescue centres across the world makes every gorgeous purchase worthwhile Keep up the incredible work team