Dartagnan Reviews

DID YOU KNOW I DIDN T

I pulled out a frozen steak from my freezer which I bought from dartagnan It was mostly hard fat I wrote them and they told me that 1 I needed to tell them the code from the package the steak was in and 2 I need to send them photos and3 that any complaints needed to be told to them within five days of purchase How is a customer supposed to know this The steaks I ve bought from them are really terrible They used to be a good company but the meats I ve gotten are mostly fat and not the good fat but the very hard fat I don t know what s going on but their reputation as a great source of meats is on the slide down I m not sending any photos to prove to them how bad their meat is I just will not buy from them again They lost a customer Anyone reading this will now knows that dartagnan makes you go through hoops if you have a bad steak If you buy from them you ll have to write down the information from the package and do it within five days Whoever heard of this This is very bad customer service But it doesn t matter I won t be a customer

I bought wagyu beef burgers

I bought wagyu beef burgers They were supposed to be good however the burgers had bone in them like cheap hamburger

I purchase Berkshire Pork Boneless

I purchase Berkshire Pork Boneless Smoked Ham Halfand it was disgusting It was grey looking and slimy I am going to throw away and I would like to get reimbursed for 38 99 The quality of food is really slipping down That s too bad

When you receive duck FAT instead of foie gras

I placed a duck foie gras order to be delivered December 9 for the Xmas holidays Two 8 oz oval terrines of duck foie gras Instead I received HALF DUCK FAT and half foie gras -see photo- On top of that BOTH foie gras were VERY BITTER NEVER again

Poor quality customer service and care

Poor quality customer service and care I had a package of meat arrive as a gift with the meat not chilled and unsafe to eat D Artagnan stated to my father the purchaser of the gift that they would only refund half of the order This is unacceptable

The Brand Has Gone Downhill

The Australian grass-fed beef they re selling in grocery stores is terrible Not mediocre but terrible Something I d expect from an Associated or Met Foods for a quarter of the price I ve tried their strip twice and twice took a few bites and fed the rest to my dogs It s shocking really For the record I was a formally-trained cook for 15 years

Not so fresh

Here s The email I sent to the company The fact that I typed in Fresh Turkey and your website stated they were frozen in order to ship was understandable But the turkey I received was frozen prior to November 29 2020 I definitely will not be cooking a turkey that s been frozen for 5 months I don t believe I will be using your company again

Extremely bad experience

Extremely bad experience Wouldn t count on this company The item didn t arrive on guaranteed time for holiday dinner

Horrible Customer Service - Rude

I placed an order for some meat for my family and I for a special occasion The package was supposed to deliver on Thursday but didn t end up delivering Since the company is closed over the weekend I couldn t call and getting an email back is nearly impossible because they work by business days I contacted through email and finally they answered and were straight up nasty and rude because I didn t contact them the day of delivery As if it s my fault that I did not get my food Never using this company again Their customer service is horrible and extremely rude If you re working in customer service expect issues Don t be rude and blame the customer for something completely out of their control

Unfortunate Rude Wasteful

If there were zero stars I d select that option I tried ordering twice Packages did not arrive on time Sat over the weekend unrefrigerated No reply from customer service Never got anything that I ordered Agent hung up on me The worst part is this a total waste of resources