Dartington Reviews

Absolutely rubbish

Products are nice but customer service is very very poor My last order of 6 vases was sent on Sept 1st to be delivered in Italy Delivery confirmed after 1 week Customer Service is very quick to ask for payment in advance but after 20 days I m still waiting for my items I wrote several times to Bethany Britton and Julie Henderson Customer Service and Sales Administrator to check about delivery and no answers at all No information on-line Will I get my items

Visited Today

Visited Today was ordered out of the kitchen shop by a incredibly rude shop assistant Had two young children needing to visit the bathrooms and had not been counted in nobody on the door and told aggressively to leave as there was two many in the shop If this is the case I should of been made to be aware of the number allowed in the shop when I entered and not to be spoken to out loud like I was in front of all the other customers I shall not be returning and as a local will not recommend I was so embarrassed to be ordered out of the shop having no idea I was breaking any rules The shop assistant even went as far as putting her coat on to escort me marching me to another toilet Making me feel totally embarrassed and humiliated Other customer s even commented on her appalling attitude and left so I could use the facility still this wasn t allowed and I was forded outside in the rain with my two children

Horrific customer service

Horrific customer service The only attraction is the factory tour but if you miss the start time by as much as a minute please note not clearly advertised you are condemned to wander around the insipid visitor centre for at least an hour and to be treated like an absolute inconvenience

Dartington Crystal name on products not made by themselves

I bought a dartington crystal dinner service from a well known department store that turned out not to be made by dartington crystal despite them putting their markers stamp on them Unfortunately after a short time the plates I bought believing they were made by Dartington Crystal tarnished and marked quite badly I got in touch with Dartington and they told me they hadn t actually made them - they had been made by the other store but had been approved by Dartington but that the plates would have passed Dartington Crystals quality control When I explained that clearly these plates and bowls had fallen short of their quality control they just passed all responsibility on to the department store While I appreciate that it is the department store that has misled me and sold me an inferior product it is hugely disappointing that Dartington have completely passed all responsibility on despite allowing the department store to make the products and sell them under their name They barely offered an apology

Coasting on the reputation of Caithness Glass

Since I love a Caithness Glass paperweight given to me many years ago before it was bought over by Dartington it seemed the ideal gift for a friend s birthday I ordered the Edinburgh Castle Celebration - Limited Edition of 200 paperweight 135 00 and was very disappointed when it arrived since it looked nothing like the picture on the website Indeed it is probably the most ugly piece of glassware I have ever seen It cost me 11 15 to return it

Garlic press that broke soon

I bought their garlic press from TK Maxx it broke after I had used it 6-7 times when I was pressing it Very poor quality and probably not tested for fat cloves

Appalling delivery and customer

Appalling delivery and customer service It took weeks to arrive and when it did one of the six glasses was broken I appreciate this can happen so wasn t to worried as the glasses are beautiful Seeings as they were very pricey I assumed a new one would be provided or a refund It has been a month trying to chase for a replacement They say they don t know why it hasn t been delivered I have been in contact nearly every other day and they say the same thing They never pick up the phone and are not helpful at offering a solution I still haven t had the situation sorted and it s just getting silly now

Paying Full Price for Factory Outlet Quality

I purchased a vase at full price only to discover a significant bubble in it upon arrival When I contacted customer service to request an exchange I was informed that the factory standard tolerates up to 3 bubbles in their products and was advised to return the item at my own expense Items with such imperfections should be sold as outlet goods not at full price I followed up with an email asking for a complimentary return given the circumstances but have yet to receive a response I definitely won t buy from Dartington again

Wine glasses paper thin and too fragile

Purchased 12 red wine glassesST3286 3 Don t be fooled - glasses look lovely but glass is paper thin 5 glasses have broken in 12 months So fragile that just drying up by hand causes wall of glass to snap off Stems also very fragile The slightest tap and they will snap off Note that we never put glasses in a dish washer and handle them very carefully This is a very unsustainable product If you buy them consider them to be disposable