Darwinescapes Reviews

Had to wait an extra hour and a half

Had to wait an extra hour and a half for our lodge to be available after check in time lodge was dirty cigarette paper behind bedroom door inch thick dust in skirting boards filthy pans and cups comments card from previous guests hot tub not fully functioning phlegm or snot stuck to bedroom wall Bar manager was rude as were several of his staff deputy manager was unhappy about me complaining On the bright side it was a nice site with lots to do but doesn t make up for the other stuff

After 20years on Talacre I visited the shocked

After 20years on Talacre I visited the site for Easter and found the next caravan putting up two big storage cabinets right in front of my door I asked him have got room in front for those he said no and pointed to the flags the site had put there for them I have tried to speak to a manager they told me one would come up three times but no as shone up they had my phone no three times I no the rules on site there should be space to get to gas electric and water it s a total disgrace to my privacy I am totally shocked I must be the only one on Talacre with two cabinets in front of me front door

Customer Service reveals a lot about this company

If you ever need to raise an issue with this company regarding their lodges or facilities then don t expect a positive response or outcome The disdain with which they treat customers shows their true colours They will deny ignore or just flat out blame you for any and all the issues Truly appalling company to do business with and ruined our holiday for my wifes 40th birthday stay away

The double rooms with onsuite toilets

The double rooms with onsuite toilets The double rooms with onsuite toilets and showers had unbearable stench of sewage emitting from the drains and what can only be described as black debris coming out of the taps There was also mould working its way up the walls in one of the bedrooms total ruined holiday

Currently in bude the wi fi is a

Currently in bude the wi fi is a complete joke 15 minutes in 2 days totally unacceptable

Disgustingly filthy to the point of H S risk

Just stayed in Alsop en le Dale for weekend cost nearly 600 the lodge was absolutely disgusting dirty borderline Health Safety issue Loads of other issues too with boiler not working Hottub broken etc staff didn t seem to care when complaining and showing photos videos to them No update 3 days on from when issues started Requested to move lodge but they had fully booked the park so we couldn t No refund given disguising and wouldn t recommend

Disgusting Lodge in Stratford upon Avon

Disgusting Lodge in Stratford upon Avon lodge retreat infestation of flies EVERYWHERE and I m not talking 10 I m talking 200 I have shared pictures on tripadvisor Poor attitude of staff when we checked out early - could barely squeeze out an apology Van parked right next to our lodge every night and left every morning early felt very unsafe and uncomfortable Smelly drains dishwasher stank Decor lovely as well as the sight let down by what appears to be poor maintenance and a lack of care Awaiting response from Darwin as put a complaint in Update Darwin seem to think a 10 refund is a fair refund after 2 4 nights were ruined by an infestation and poor security measures Apparently fly infestation is common at this site but definitely wouldn t tell you that before booking and it s also up to you to monitor and report on their site Do not spend your money on a Darwin trip - they really couldn t care less about customer service and will blame you for their shortcomings

A horrible smelly stay

Had a lodge that when we arrived smelled of chlorine which we thought was due to the spa bath in the shared bathroom bedroom area by 9-30pm that smell had changed to raw sewage We called out the emergency maintenance man who was very nice but was only going to put an acid cleaner down Having worked in nhs maintenance for many years I knew this would not get rid or the smell as you could tell that there is a problem with the drains We were moved to another lodge after a while with the employee admitting that there is a problem with the drainage In the morning we went up to reception to complain we were meet by 3 ladies and 1 man after explaining the issue the man kept trying to dodge the issue and kept saying that drain cleaner would be fine would you like to sleep in a room smelling of sewage After a bit more of this man going on about drain cleaner and that the site is on a tank system you will get smells I slammed my hand down on the reception desk and told him to stop treating me like an idiot with that he went full Karen mode and started to scream at my wife and myself to get off his park that s when we realised that he was a manager at not one point had he informed us of his position and walked off and slammed his office door Which left a he 3 ladies looking at us with one of them saying we that s that then you got to go A 3 day stay with no accommodation In the time it took us to get back to the lodge to pack a man turned up with a box of fresh bedding and while I was on the phone to hoeseasons he d had contact them to tell them that we were leaving on are own accord Hoeseasons could not get my money back as i slammed my hand down and he felt threatened the fact he didn t say who he was and was totally belittling us as we were not happy with the poor state of the lodge just shows how poor this company is be aware there is more bad reviews than good we will never spend our money with Darwin escapes or hoeseasons ever again as to both companies that the customer is not right

They just didn t care

They just didn t care Arrived on the Isle of Wight Woodside Coastal Retreat to find the lodge we had booked was not available and they had nothing else They blamed Hoseasons their booking agents for not telling us but they only told them the day before Darwin Escapes had known for weeks before but didn t do anything about it They destroyed our holiday and created a nightmare scenario that we are still traumatised to this day This was all their fault but they do not give a fig They have no idea of customer service and I don t think they care anyway