Dashel : Urban Cycle Helmets. Manufactured Sustainably in the UK
Based on authentic user experiences
Bill Crangle
6731 reviews
N/A
9 months ago
Daylight robbery
If I could give no stars I would Bought a 200 carbon fibre helmet Nice helmet but the trim started to detach itself after one use Emailed them was offered replacement and told it would arrive next day Of course it didn t Parcelforce were merely advised of a consignment but the consignment didn t arrive Customer service useless The person you want to speak to is always in a meeting or answering other calls A receptionist cannot help you in any way whatsoever other than to say she ll pass on a message All rather a shame because the helmets are nice stylish even But I would NEVER deal with them again They have my 200 and I have a poorly finished helmet I shudder to think what would have happened had I asked for a refund I made the best of a bad job and glued the trim on myself as best I could But imagine paying 200 for the privilege of doing that This company talks the talk but does NOT walk the walk If something goes wrong you are on your own they simply do not want to know Quite cynical and the opposite of the progressive ethos to which they d have you believe they adhere If you can get a helmet elsewhere I suggest you avoid Dashel
Paul Smithy
6731 reviews
N/A
9 months ago
Excellent UK made cycle helmets
Excellent cycle helmets that look great are light and are made in the UK
Rupert Marlow
6731 reviews
N/A
9 months ago
I absolutely love my helmet
I absolutely love my helmet I have the green carbon one I have a few bikes and a few helmets but the Dashel one is the only one I d be happy to wall-mount while not in use as it s truly a thing of absolute beauty I was even apprehensive to use it the first time In use it s comfy - once I sorted the padding I have an odd shaped head easy to un clip one handed in gloves and light enough not to bother me on a ride One of my favourite things about it is though admittedly silly is the way when digging into a headwind or pushing hard along to tarmac with my head down I can see the carbon weave in the peak above my glasses As it happens I have mostly used it in the cold and rain so far and given the design I find it is warmer than my other helmets and given my intended use that is a good thing If I was going out for a blast in mid summer on my road bike this might not be the one to pick but I will likely wear it more than any of my others because here in the uk we have such variable conditions Also on an E-bike - for a social and easy ride to the pub or cafe it s an extremely stylish lid and coincidentally matches my E-bike s colour too Far less dorky when off the bike is a massive bonus Comms from the team in my experience were quick friendly and helpful throughout - I am impulsive and annoying so had got in touch after ordering to see when it would show up All was well I ll be buying another in due course Shiny black next time
Tim B
6731 reviews
N/A
9 months ago
Dashel is not just buying a helmet
Dashel is not just buying a helmet The company are second to none and reach out to every customer well me anyway like you are a VIP shopping in Bond St Excellent thoughtful industry-leading products second-to-none customer service and satisfaction I love my helmet My wife s birthday in 10 days and we will be matching Thanks guys
David Rowe
6731 reviews
N/A
9 months ago
Excellent customer service
I felt the need to write this review even though I ended up without a helmet explanation further down Based on head circumference I ordered an Ocean Edition helmet in Medium with a 20 discount available at the time Unfortunately it was too narrow and I couldn t even get it onto my head So I ordered a Large and although I could get it onto my head it was still too narrow pinched even without a skullcap on Regardless of this I was hugely impressed with the quality of construction and the clean lines - a perfect urban helmet And the environmental ethos of the helmet was also a reason for ordering from Dashel The reason I ve posted a review is to highlight the great customer service The two helmets were sent free delivery - and the returns also were free delivery So in the end I didn t lose any money - Dashel lost money because of their great customer service In addition Mich sent two very helpful emails in connection with my experience Bottom line is that helmets are very individual and I do have a wider head and so having a no cost returns policy really helped me to figure out if the helmet fit If Dashel ever switch to a more roundhead shape I ll be first in line to order one