ZERO response
I have been trying for ages to get hold of someone Phoned the number and sent emails ZERO reply It begs the question is the company still operating
No
N/A
Run away
Run away Don t trust this company They take months to respond and charge you for returning their garbage camera Save your money this is all cheap dollar store stuff
Macey
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Product broke after a few months of
Product broke after a few months of use Called and emailed multiple times and have had no response from the team They are not fulfilling their guarantee or warranty Do not purchase
S Palmer
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They break the law on refunds Don t buy from them
Ordered a series 8 for my daughter s birthday on 23rd June It arrived in time but found it was not suitable for all cars as they say couldn t be used in her car as it doesn t have a cigarette lighter in the front like most modern cars I wrote to them for return instructions illegal - the return instructions address should be on their website instead of sending them they insist you jump through hoops fill out forms telling them exactly why you want to return to get their approval of return - even though under distance selling regulations you are entitled to return for refund This delay meant the parcel was eventually returned at my expense under 48hr tracked on 9 7 24 When no refund had appeared 8 days after it was delivered back to them I contacted them asking why I received another email asking me to send proof of posting I sent screenshots of my receipt from Royal Mail all the tracking details even the photo of the parcel delivered to their address They then said they d send the proof to their billing department I ve this morning just received an email saying they ve refunded it could take up to 10 days to reach my account Hopefully they have but I ll keep you posted Don t deal with this company they don t comply with the law on distance selling their dashcam does not fit most cars unless you buy another lead to attach it it doesn t do some of the things they claim it does so it s a rubbish dashcam
Glen au-yeung
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Nothing works on their website
Nothing works on their website Attempts to contact them about purchasing a dash cam have failed Now I have seen their reviews on here I m glad I didn t buy from them in the end
Jay K
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Ordered a Dash Track Series 8 on July 9
Ordered a Dash Track Series 8 on July 9 No confirmation letter no Dash Track but my money is gone No answer to the support phone number over several days No reply to e-mails Do not buy
Danny
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No customer service no contact no warranty no use
Bought this in April 2024 and it arrived without a card so I used one from my old Nextbase The camera seemed to work OK initially though the mounting to the windscreen seemed a bit flimsy and the camera slides into a plastic piece and is sometimes difficult to slide off After a month of use the power connector lead that goes into the camera bent at 45 degrees I tried to contact Dashtrak by e-mail and their on-line chat and sent a photo I thought it may be replaced under warranty but if not I wanted to purchase a new power lead After 3 e-mails and 3 attempts at online chat I have given up The website says that they will get in touch within 24 hours of you contacting them but this is obviously incorrect I have bodged the power lead for the time being but the power cuts off at unexpected times I have given up now and will order from a reputable company I did read reviews on a site about Dashtrak being good but should have done due diligence and done some more research as I would have discovered that others cannot get in contact with them Pretty useless really and a waste of nearly 80
Russell Gidney
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Might as well be a scam
The camera stopped working inside a month There is NO CUSTOMER SUPPORTPhone number isn t answered Emails ignored Webchat a ghost DO NOT BUY
LA
N/A
Complete lack of after sales support
Complete lack of after sales support Online chat ignored Phone not answered E-mails not replied to This Series 8 dashcam will not work through a USB-C output and I have asked a simple question regarding the true output of the device as the data on the website differs from the manual supplied which also raises concern Have tried 4 different converters and none will work This is not mentioned anywhere on the website If you don t have a 12V socket in your car be wary of purchasing the Series 8 dashcam I attempted to contact Dashtrack but as above this is not possible I cannot comment on the dashcam performance itself for the previously mentioned reason but I can point out that the rear camera is identical to any generic OEM rear camera that you get on any other low cost dashcam My low review isn t for the item purchased itself these things happen and there s likely a resolve but for the absolute non-existent customer support There is a 30-day returns policy if you re not happy after purchasing but unfortunately this involves making contact with Dashtrack through the e-mail address that they don t respond to
Robert Paterson
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Bought a Dashcam on the 2nd July
Bought a Dashcam on the 2nd July Hasn t turned up and I can t get hold of anyone to answer my questions Just lost 80 Don t buy anything from this lot absolutely shocking behaviour
