Datatronic Reviews

Cheap is cheap also in customer service

Terrible customer service took 3 months to try to replace faulty PSU and end result was that I wasn t able to send it to them at all since they wanted the whole computer case for repairs when only PSU was faulty and I could not give it off due to work They are not responding to emails phone is often busy and only way I could push them was through 3rd party discussion forum So won t recommend buying anything from this company Cheap is cheap also in the customer service it seems EDIT Just to clarify I fully understand that they want the whole product back for exchange and that is fine What I am not happy is the customer service and the speed of response 3 months is really too long time for this and customer should not be forced to follow up the process all the time

Intentionally lying about delivery estimations

I ordered a product because it was claimed to be delivered in 2-4 days Once I ordered it and paid for it the order status started showing 3-5 days because -- oh what a surprise -- the product had to be ordered from a remote location Okay I thought it s still acceptable and maybe I misunderstood something to begin with Next day the status changed to ordered from the remote location but now the estimation is already 3-10 days and I guess it s only the beginning You could think and they will surely say that the information wasn t up-to-date and that s why the estimation was wrong but outside of my private order status the website STILL indicates the same 2-4 days ETA So no it is not an honest mistake it is just a cheap trick that I unfortunately bought as apparently many others Now I ve lost 2 days which were important for my plans for this delivery and even if I cancel it now and order elsewhere I will unlikely get it in time Update It doesn t matter what the product is although I sent the ref number as demanded anyway -- while I couldn t care less whether the company recognizes my review as genuine I don t want to give them a reason to complain to Trustpilot If you go to the website s start page you ll see a bunch of individual products there rectangles with the product picture etc and importantly the ETA Yes exactly as said in the reply 1-2 days when the product is at Datatronic which can be seen by the number in the brackets and 2-4 days or more otherwise But no there is no language in which 2-4 days would translate into the product is ordered from a distributor 2-4 days means that it can be expected to be delivered in 2-4 days And at least in the case of my product and many more the company ALREADY knows that it will take longer it is written in my private order status but to the general public it is still promising 2-4 days Hence the lying Upd2 I m glad that it will come in reasonable time or at least I will be if it does The point of my low grade and a warning to other users however wasn t the fate of my individual order but the general untrustworthiness of the claims that are made about delivery Mistakes happen that s normal But having one ETA for those who have already ordered a product and another -- better -- one for those who only consider ordering it is not an estimation error it is a modus operandi

Order late no reply from customer service

Ordered a product from their page 13 days ago and the delivery was 3-7 days I have not yet got any updates regarding my order Have emailed myynti at datatronic dot fi twice regarding my order and have not receive a single reply Atleast reply and tell me its late when its coming or something They still have my payment and I got no information

Could be better

I don t like to be rude on companies because I believe that most of them are trying their best The website is well made and the prices are quite competitive That s for the positive However the customer experience could be improved I ordered many parts mid-January 6 out of 8 were in stock and marked as reserved for my order the remaining 2 were supposed to be in stock by the end of January Fine Early February no updates so I contact them I am told that the remaining 2 parts will be there by the end of the week Great Two days later I check the order page and to my surprise half of the parts that were reserved for my order are now not in stock anymore The CPU now suddenly requires 10-15 additional days I don t know if the issue is poor stock management or if they sent the parts in question to someone else after all but this is poor customer experience imho Got my order canceled and refunded I have to give credit to them for contacting me afterwards to try to make it better they offered me a deal on the same parts but unfortunately I already spent my money elsewhere at that point

Good experience overall

Good experience overallI ordered a few parts motherboard SSD memory and PSU of which everything but the PSU was in storage The PSU had an estimated delivery time of 5-7 working days which was how long it took As soon as the PSU arrived the shipment was sent I had picked free shipping with DB Schenker and arrived the next day The part selection is good and the prices great The only complaint I have is that I would have appreciated more updates on the PSU delivery

Best electronic website

If there was an option to give 10 stars I would have happily done it I ordered a 2 5 kg item and was delivered to me within 16 hours and for free To make sure you get the item that fast check if the item you want is available at their warehouse If it is only available at wholesaler it will be delayed and datatronic can t give accurate delivery time

Fast delivery

I got the products very fast and they where very well packed as well I recommend this shop

Super fast delivery Arrived at the next day

Initially I wrote a negative opinion because it came out that they offer items that are not available but later on I ordered some other things and the problem has not occurred anymore so let me correct the rating The initial mishap has been somehow handled by the company No compensation but at least somebody apologized and the cash got refunded relatively quickly