Based on authentic user experiences
Peter Marron
6730 reviews
N/A
6 months ago
Couldn t recommend enough
Easy to use website supplying fantastic products in conjunction with fantastic service and very helpful gentlemen that helped me with various questions and queries Absolutely brilliant
Achilles Peleiades
6730 reviews
N/A
6 months ago
Worst returns experience ever
I ordered a WADSN weapon light which had IR function After receiving the item and testing it under NVG it was clear this did not have an IR function I called the shop and spoke to the manager Sam and arranged to return this I unfortunately missed the courier collection so called and was told that if I returned the item I would be reimbursed for the postage So I posted the following days later 16 02 23 and provided proof of postage This was delivered into the shop 17 02 23 On the 23 02 23 I contacted the shop as I was refunded 86 55 only issue being my order came to 87 98 not including the return postage I contacted Sam who replied and told me The total for the original payment has been refunded I then had to screen shot the order confirmation to show that this wasn t the case I was then refunded the difference but received no apology at all for this Which I thought was pretty poor A week later after all of this and I am still waiting for my postage to be reimbursed because they are waiting for Dave to come into the shop to do this via paypal I myself work in the airsoft trade and this is without a shadow of a doubt the worst customer service I have experienced No customer should ever have to provide evidence to a shop manager to highlight why the amount refunded doesn t match the order total Only given them one star as you cant give a 0 rating So I received comms from Dave today The saga continues Apparently they don t refund PayPal fees so essentially that means if you pay through PayPal then you re going to be out of pocket even if you return it straight away I ve never ordered from a shop that doesn t refund PayPal fees With regards the postage my staff tell me we requested a postage receipt Which is normally required to refund postage but this was not received That awkward moment you attach a screen shot of the email with the photo of proof of postage which is showing as delivered Just goes to show the integrity DCA and the staff that work there Avoid them
SS
6730 reviews
N/A
6 months ago
Bad service bad comms and liars too
Bad service bad comms and liars tooOrdered a gearbox which supposedly was a 14-16 day delivery supposedly got stuck in customs rang to chase and spoke to someone who clearly couldn t care less and to top it off eventually after almost 4 weeks got an update email to say it had been dispatched to me but suspiciously the tracking number wasn t recognised turns out that was because it didn t actually get dispatched to me until 3 days later will NOT be ordering from this company again
Gisborne
6730 reviews
N/A
6 months ago
Con Man
I phoned up to enquire about an item and was told it was not actually in the EU warehouse as the website showed but was in UK stock So I made the purchase expecting the item to be shipped I then get email saying it will take longer to deliver due to no store stock I phone back and asking why and the for refund but upon receiving the refund I was only partially refunded The seller is responsible for selling fees not the buyer Stay away from this website they mislead you lie and don t stock most of their stock and expect you to order and then wait weeks Update The fact you think you have the right to only provide store credit and not a full refund is illegal wrong and absolutely disgusting behaviour This is 100 enough reason alone to never go near you re website In 33 years I ve never seen such vile seller behaviour
Curtis Iwanski-Thomson
6730 reviews
N/A
6 months ago
Follow up on previous Con Man review
I just saw a previous review and the exact same thing happened to me with a recent purchase where I didn t receive a full refund and was slightly less than the full refund Consumer Rights Act 2015 Section 45 subsection 5 states The trader must not impose any fee on the consumer in respect of the refund Your terms and conditions are in clear breach of this Even PayPal stipulates that the seller in responsible within their own T C s Refunds Reversals and ChargebacksGeneral informationIf you receive a payment for selling goods or services that is later refunded or invalidated for any reason you are responsible for the full amount of the payment sent to you plus any fees including any applicable chargeback fee or Dispute fee Whenever a transaction is refunded or otherwise reversed PayPal will refund or reverse the transaction from your PayPal account For the sake of a few quid do the right thing If you don t want to pay the fees don t offer PayPal as a service to your customers The Ombudsman will be in touch
SS
6730 reviews
N/A
6 months ago
Overpriced Delivery Rude and Unhelpful Staff
Paid almost 8 delivery only to learn that the product would arrive in a month s time despite the business being located just south of me I live in England When I emailed Dave s Custom Airsoft to ask them for an estimated delivery date they merely dismissed the question and said you have ordered a product with an 18-30 days advertised shipping time which was both unhelpful and untrue - the delivery period was only disclosed to me after I had paid for the item If my order is even a single day late I will cancel it and get my money back Extremely unprofessional business and I would recommend finding a different airsoft retailer EDIT I don t exactly expect staff to roll over and submit whenever anyone gives them feedback but you can see from the snarky response below that winning online arguments is clearly more important to the retailer than satisfying customers
Peter Marron
6730 reviews
N/A
6 months ago
Over the 14-30 days delivery
Ordered 25th October under the 14-30days shipping It s now the 10th December and nothing has been received Three emails sent to cancel the order and issue a refund as it went over the 30 days with no reply I appreciate international deliveries and customs can be out of there hands But apart from issuing a UPS tracking number to me no update and doesn t even seem they themselves have still received this order
Bulldog the Gunfighter
6730 reviews
N/A
6 months ago
Highly recommended
Fantastic business Dave is always happy to help and quick to respondHes a credit to the community cant reccomend enough
Tom Wynter
6730 reviews
N/A
6 months ago
Highly recommended
Super fast service really good communication had everything I needed in stock and got a little treat within my package I ll definitely be using Dave s custom airsoft again
John Green
6730 reviews
N/A
6 months ago
Dave and his staff are all top class
Iv used Dave 2 times first to upgrade my TM 416d and again to service it Excellent service price and lead time