Davidstea Reviews

Not sure what s happened to David s tea

Not sure what s happened to David s tea but after ordering and shopping there for years I took a break for 2-3 years I ordered online earlier this month some end of year gifts for my tean and my order has been in limbo since The most maddening bs is that they re literally shipping it from the same city bordereline same neighborhood but it s been 2-3 weeks in transit with FedEx not even CP and I still didn t receive the order when it used to arrive within 48hours I have seen online that this has been a common problem so I will not be ordering from David s tea anymore now just praying I receive my order otherwise might have to contact my bank toi

Massively unresponsive

I purchased December 2nd they didn t even package it until the 8th and it s been waiting for FedEx since then I haven t been able to get a response from them through any inquiries They re the only company I ve had issues with during the Canada Post strike I will not be planning any additional purchases any time soon

Ordered 11 27 24 and still haven t

Ordered 11 27 24 and still haven t received 12 18 24 and the order hasn t shipped so it will be here after Christmas Another family member is having the same thing happen I have enjoyed this tea in the past so when a family member requested this for their birthday on Dec 7th I figured this seemed like a fun present and purchased something during the Black Friday sale I also purchased some stocking stuffers I figured the gift might not be here for Dec 7th but if it wasn t it could be a Christmas present Needless to say the order still hasn t shipped Davidstea is only responsive on social media where everyone seems to be having the same thing happen DavidsTea has repeatedly used the Canada Post strike as an excuse yet 1 I ordered the same day from a smaller company who sent a package in a week through Puralator they even sent a hand written thank you note 2 I also ordered from another company 12 14 24 who uses FedEx where they stated I was beyond the last order date for Christmas yet the package will be here on 12 20 24 exceeding expectations again The worst part is Davidstea blaming the shipping companies instead of taking accountability This is NOT the fault of FedEx Davidstea created FedEx labels to gaslight customers placing the blame on Canada Post and FedEx instead of on themselves where it belongs It s gross I d bet money that when we do get the package it will be here from Canada Post because sending through Canada Post and only Canada Post was the plan from DavidsTea the entire time DavidsTea did send an email today 12 18 offering 20 off regular priced items until 12 25 24 which is a slap in the face How to nuke your business reputation 101 I ll never again order from them There are other tea companies

-10 10

Horrible customer service and business practices new point system sucks and they have the audacity to take orders and not send them - I will be doing a charge back on my card and not purchasing in future

Buy somewhere else

Buy somewhere else Ordered a Christmas gift on 12 4 24 Part of it was shipped on 12 11 24 and I got an email the next day 12 12 24 what the warehouse was experiencing delays but they were working on the rest of my order I checked status today via chat and was very surprised that the item was now out of stock and there was no communication The agent told me that one of the items I ordered sold out after I placed the order and before it was shipped What kind of inventory management system do they have And all I got was an apology and now left with limited options 6 days before Christmas Poor service

No Customer Service

I have been a happy customer for many years and even received a November order quite timely A few days later I placed another order and it has been showing as in transit since November 24th but no tea no phone number that works no chat bot that works no response to email contact forms I really want the tea but it looks like I will have to dispute the credit card charge and say goodbye

worse customer service ever

worse customer service ever never got an anwser back in one month of trying problems with the order Do not order on line

Lied about shipping to keep money for order

They said my order shipped on Dec 6th via FedEx Total lie They only created a shipping label It never shipped until Dec 27 and delivered the 31 Was to be a Christmas guest What a joke to steal money Never again

Horrible Customer Service

They said an item was delivered in a package I received over the holidays but it was not I contacted them three times to correct their error all three times they cancelled my ticket without even talking to me So I ended up paying for something I NEVER RECEIVED