De Reviews

Eufy s Strategy of Forced Obsolescence

It was disappointing to see how the launch of HomeBase 3 was handled When I purchased the SoloCam L20 it was advertised as compatible with HomeBase 2 However after HomeBase 3 was released Eufy didn t update HomeBase 2 to support it seemingly to force customers to upgrade Even with the replacement promotion it meant paying an additional 80 without justification This approach feels dishonest If I had known I might have considered other brands I buy Eufy products to have a unified ecosystem Now as I look to expand my system I m hesitant I can t trust that Eufy won t make similar changes in the future forcing me to pay for features I don t need like extra storage capabilities instead of using that money for expanding my system I love Eufy hardware but I can t support a strategy that seems like forced obsolescence both for my principles and the environment I previously recommended Eufy products enthusiastically but after this experience I wouldn t endorse them at all -----------------------------------EDIT Following Eufy s reply to my feedback I reached out to them via their email support They responded with a long but empty answer generated by an AI This seems to confirm other customers complaints about the lack of effective technical support I hope I don t encounter any issues with my systems because based on this experience I am concerned about the support I would receive