Based on authentic user experiences
Ana Campano Enformaci ncontinua
6731 reviews
N/A
6 months ago
Chair never came 3months waiting No refund
I bought the chair in November through the site and the first week they wrote me saying it would take a while to arrive I told them it was fine but that I needed it as a Christmas present If it was there by the 24th then I would go ahead and if it wasn t possible I would cancel the order They said no problem Today is February 14 and the chair still hasn t shown up I have sent them many emails In January I had to move and the chair was still supposedly on its way in the tracking app I told them that it had been months that no one was living in the house anymore and that it would be picked up by my neighbor They decided without my consent to send the order back and told me nothing At the end of January I contacted them again and they told me they could not refund my money until the chair arrived back at the warehouse Three weeks later I am still claiming my money back and they tell me they will not refund it How is it possible if they have been three months to send a chair and it has not arrived How is it possible if I have asked for a refund and by law they have to give it to me
Alessandro Cormio
6731 reviews
N/A
6 months ago
Untrustable company
Untrustable company avoid at all costs Unfair not keeping their agreements in place
booitsmesala
6731 reviews
N/A
6 months ago
Must read They offered me a gift to take down my review
1 I bought a product on Sunday In the site it s stated it would take 5-7business days to get the product 2 4 business days have passed and the order wasn t even sent I opened a ticket the reply was we are having a issue with logistics like every other negative opinion in this site it s something usual with them 3 In the thicket it s stated it would take 2 more business days to ship 2-7business to receive the product -The take away is the expectations they give versus the reality of the logistics it s not there - I created a new ticket asking for the cancelation of the order and a refund but no response so far - I recommend you to avoid this site because clearly they have a logistic and support problem that they weren t able to fix so far and it isn t worth the trouble specially if you are like me and you REALLY need a chair you probably wont be receiving it on time and you would be better off buying one from somewhere else You might be lucky and get the product in time and the support can be great But remember stuff like this don t only happen to the others Edit They ignored my request to refund instead they shipped the chair Once shipped they cannot refund according to TOS S move DO NOT BUY Edit 2 After completing the first edit I received an email stating that if I wanted a refund they would need to intercept the parcel whether it was in transit or had already reached my house After that email I got another email with the full refund no questions asked making me wonder if I hadn t written the review I wouldn t have received the refund so quickly and would be through a painful waiting process On that same email i got an offer of a 50 chair That was sold out as a gift in order for me to remove my review I will not be accepting the gift as I find it morally unacceptable After my reply to that email they kept the offer of 50 in any product after me saying it was unmorally of me to accept Plus if I have a poor experience why would I want to get myself involved in buying another product plus gifting me something to remove my review seems unethical
Wei Zhao
6731 reviews
N/A
6 months ago
Product still not dispatched No reply from customer support
Placed an order on 08-Nov-2024 for Sihoo Doro C300 It was in stock and they promised to dispact within 1 or two working days After two working days the product is still not dispatched Wrote multiple emails to their customer support but never any reply Looking through the numerous bad ratings on this seller apparently this seller has a lot of logistic issues and very poor customer support It seems I have fallen into a pitfall
Edgar Strogonov
6731 reviews
N/A
6 months ago
Order placed 2 weeks ago still not shipped
Bought 2 chairs from them 2 weeks later the order hasn t been dispatched No clear information when will it even be dispatched From previous reviews I can see it might not even happen